Emiliano T.

Manage 24/7 office, warehouse, and field operations for a leader in the electric micro-mobility industry. Analyze data to identify gaps in efficiency, enhance operations metrics data recollection, and develop solutions to improve profitability. Create weekly reports ranging from operations, data analytics, P&L, customer service, revenue projections, inventory management, fleet management, and personnel happiness. Manage WH inventory and supply chain operations to ensure Market's efficiency. Ensure field operations comply with city agreements and company standard operating procedures. Revamped warehouse layout, established a chain of command, and implemented 5S techniques, for Technicians, Mechanics, and Leadership teams.

My first contract opportunity Tasked with revamping their entire fulfillment operation. Led warehouse and E-commerce distribution facility, for over 100 high- profile clients in the music industry with an average of 800 orders/day. Established standard operating procedures, which increased on-time processing/fulfillment rate from to 98%for B2B, Receiving, and Returns departments By implementing 5S techniques, E-commerce same-day fulfillment rate increased from 88% to 96% Founded Inventory Department and implemented inventory management strategies like cycle counting, bar-coding, single-unit weight, and dimensions revising which reduced inventory discrepancies from 3% and increased storage space by 16% Analyzed individual client sales, and correlated with stock levels to improve warehouse optimization/ flow; this provided accurate inventory sales data for clients and an 8% company increase in revenue Introduced a strong emphasis on safety, including enforcing OSHA regulations and daily health checks

Managed Third-party logistics operations for an international, multi-million-dollar company, with a focus on Ecommerce/B2B outbound operations. Revamped outbound department to create a better work environment for 200+ employees, implemented safety regulations, and maximized warehouse space. Reduce operational costs by adjusting employee schedules, warehouse flow, and modernizing equipment where necessary, which reduced employee overtime by 32%. Improved same-day order fulfillment for all Freight, B2C, and B2B areas from 80% to 98% by implementing techniques, improving workload-to-personnel ratio, working with 10K+ SKUs, and shipping 4K orders daily. Supervised and assisted in the installation of a new powered conveyor with sortation systems and automated the picking process, powered by Locus Robotics. Submitted weekly facility reports and followed OSHA regulations and COVID protocols.

Supervised warehouse operations for a leading Southern Californian manufacturer, which included shipping, personnel training, inventory management, warehouse maintenance, logistics, and product planning Oversaw E-commerce inventory, product flow, and allocation of 5k+ SKUs amounting to $2M+ in yearly revenue Achieved an 80% increase in order volume over 11 months by implementing standard operating procedures that emphasized streamlined personnel training, warehouse setup, stock resupply, and sales trends Provide daily customer service to small and large E-commerce clients to ensure customer satisfaction, resulting in a reduction of order return rate of 15% to less than 3% Managed daily E-commerce and wholesale shipping within the United States, Mexico, and Canada using freight, standard, and expedited shipping methods.

Safely and efficiently pulled orders from hundreds of racks using electric pallet jacks and forklifts Completed sales orders with 100% accuracy to ensure customers received the correct products as requested Assisted with improvements in other departments, including receiving, shipping, packing, and inventory control.

Coordinated dispatch of thousands of customer orders through flow systems at the world's largest online retailer, always prioritizing customer satisfaction Learned accurate inventory control techniques and participated in improvement initiatives to advance operational efficiency, such as working with Industrial Engineers to achieve KPIs for the newly launched facility. Promoted to Team Lead within two months due to exceptional contribution to company targets Aided packing team with equipment troubleshooting, to ensure a positive work environment and achieve metrics.