Emiko Kumazawa

- Managing Global B2B Orders: Oversaw daily B2B product orders from enterprise customers worldwide, ensuring timely and secure delivery by coordinating with shipping and logistics teams, especially for large international shipments. - Enhancing Customer Relationships: Collaborated with account managers, country managers, and sales teams to address customer needs, resolve issues, and improve customer education, particularly during the onboarding process, while building trust and maintaining strong relationships. - Product Expertise and Support: Ensured a deep understanding of new products, both hardware and subscription-based, by addressing customer inquiries and escalating complex issues to Engineering, Regulatory, and Legal departments as needed. - Driving Revenue Growth: Played a key role in reducing churn and driving revenue growth through recurring purchases and service plan activations, while analyzing business potential in the Asia Pacific and Oceania regions and providing continuous feedback to the growth team

- Facilitated Japan Market Entry: Supported the growth team in localizing the website and updating FAQs for the October 2022 entry into the Japanese market. Proactively self-published monthly market reports for internal stakeholders. - Customer Support Excellence: As a Customer Support Associate II, provided persistent support via support tickets, leveraging the latest internet service hardware and software expertise while maintaining high productivity. - Issue Identification and Localization: Identified product, process, and training issues through both quantitative and qualitative methods, and took initiative in updating market-specific playbooks and leading bilingual teams. - Cross-Functional Collaboration: Collaborated with internal and external teams to ensure cross-functional effectiveness, proactively disseminating information, and acting as a connector and supporter on a voluntary basis.

✔︎ Communicates with overseas and domestic first-, second-, and third-party developers regarding software and service localization through launch and beyond. ✔︎ Disseminates project information with NCL, NOE and NOA internal groups to ensure that milestones and deadlines are met. ✔︎ Provides input into the development of marketing materials: act as liaison to coordinate resources as necessary.

✓Experienced bilingual office administrator as well as active translation/ interpretation 9+ years of background in excellent communications. ✓Obtaining high patients satisfaction with great appointments scheduling, financial clarification, and detail-oriented customer service. ✓Managing a practical but productive daily/ weekly/ monthly schedule for the team, a dentist, hygienists and dental assistants.

✓Delivered effective communications in-person, via phone calls/ emails. ✓Gained knowledge of dental terminologies and CDT Dental Procedure Codes. ✓Learned dental Insurances structure and explained that to patients in Japanese/ English.

✓Created bi-weekly advertisement ideas and coordinated merchandise samples for photoshoots.

✓Collaborated with visual merchandising, sales representatives and retail stores to bring department strategy to life. ✓Localized global visual MD manual for retailers in Japan. ✓Insutrcted retailers on how to facilitate product displays. ✓Participated in seasonal sales meetings forcible business planning for brand image management.