Emi L.

- Maintained thorough menu knowledge to ensure customer satisfaction and safety. - Trained new staff on how to create an outstanding customer experience & obtain profit objectives.

- Oversaw store all daily operations & drafted inventory reports to keep daily processes running smoothly. - Consistently met sales targets through customer engagement & delivering high levels of service. - Oversaw & maintained visual merchandising benchmarks. - Ensured inventory accuracy by analyzing trends to guide product ordering & minimize overstock.

- Supervised and evaluated staff, enabling them to improve skills and achieve sales goals. - Dealt with customer concerns, working to consistently raise customer satisfaction ratings. - Organized daily sales and gross profit reports for corporate using Microsoft Word & Excel. - Managed all opening and closing procedures.

- Coordinated appointments - Composed & proofread memos, letters and reports. - Conducted cold calls & developed list of available properties suited for different budgets. - Maintained efficient office operations.