Emelda D.

Led 100% new client acquisition and business development for FMCG toll manufacturing services Conducted market mapping and competitor analysis to identify prospective clients and generate qualified leads Served as the primary point of contact for clients, handling commercial, operational, and technical inquiries Managed client accounts end-to-end, from onboarding and product development to production and delivery Coordinated with internal teams to ensure on-time manufacturing, delivery schedules, and service commitments Monitored collections and ensured timely payment in line with agreed commercial terms Provided customer service support while maintaining strong, long-term client relationships Advised clients on FDA requirements, regulatory compliance, and product development considerations. Provided recommendations on formulations, packaging options, timelines, and cost optimization Presented updated services, capabilities, and improvement opportunities to existing and prospective clients Collaborated with cross-functional teams to align client requirements with production, quality, and regulatory standards.

Providing support for process development and optimization Conducting validation studies for new processes or equipment Collaborating with cross-functional teams to ensure project success Participating in quality investigations and root cause analysis Writing and reviewing technical reports and documentation Training staff on new technologies or procedures

Analyzed merchant stores to identify performance gaps and growth opportunities aligned with business KPIs Assisted sellers in uploading products and revising product details to meet platform requirements and avoid listing rejections Ensured seller store compliance with Lazada policies to prevent violations and penalties Developed and proposed tailored marketing plans and strategies to help merchants grow their business Advised sellers on e-commerce marketing activities, including Free Shipping programs, Sponsored Solutions, Pay-Per-Click (PPC), and campaign participation Conducted regular store performance reviews and presentations, sharing insights, progress, and improvement recommendations. Monitored seller performance to ensure progress toward revenue, traffic, and growth targets set by Concentrix and Lazada Provided consultative support through email, chat, and outbound calls, including cold calling and follow-ups. Built long-term relationships with merchants through continuous engagement and business advisory support. Compiled and analyzed seller data to track trends, campaign results, and overall store growth.

Help sellers/merchants achieve their goals by providing business performance updates, analyzing and recommending solutions (tools, programs, and campaigns), and addressing sellers' concerns about operations, finance, logistics, and campaigns. Ensure the conversion of internally prioritized leads by educating them on Lazada's platform and seller benefits. Familiarize yourself with the tools and services that Lazada provides to sellers, with the goal of communicating with and encouraging sellers to use relevant tools and services to improve their performance. Analyze sellers' business performance to provide insights on tool adoption and relevant practices to help sellers improve their business performance . Understanding trends in seller performance, practices , and advising sellers on the best steps to gain an advantage to achieve better performance are all part of this. Ensure that daily and monthly goals are met. Follow communication procedures, policies, and guidelines to ensure a positive seller experience. Learn about e-commerce and market trends in order to develop business strategies. Create Content to be used for Email Marketing Invite, chat invite & Zoom discussion

Conducted market research to identify high-value safety and self-protective products for the U.S. market Performed competitor and market mapping, including Amazon analysis using Helium 10 to assess demand, pricing, and viability Researched, sourced, and evaluated suppliers in China and other countries, reviewing specifications, quality standards, and compliance Negotiated pricing, MOQs, payment terms, and lead times aligned with U.S. market requirements Coordinated supplier meetings, requested samples, and worked with the quality team to review and approve products.

Conduct market research and competitive analysis in collaboration with the Product Development and Marketing Teams in order to launch new products. Investigate and take the initiative to comprehend consumer needs and apply broad product specifications accordingly. Conduct a competitive cost and pricing analysis in order to meet business needs while developing new products for the North American market. During the product development process, manage prototype samples and ensure that the type and quality meet all standards. To ensure a high level of execution, identify issues and offer appropriate solutions during the development stage. Working with the IRIS global group and the domestic production team, you can achieve effective results. Manage assigned project tasks such as material sourcing and price reconciliation, and be ready to present to management. Communicate professionally and effectively with a wide range of people

Collaborative digital manufacturing implementation. Implementation of discrete methodologies to capture unique manufacturing requirements of the different manufacturing functional groups. Support and/or guide the team through problem definition, issue identification, and work plan development using the latest digital manufacturing technique Gather and document technical and functional user requirements. The job requires frequent interactions with Key Business users and decision-makers for business processes and requirements The job requires interactions with vendors for any product issues or enhancements and discussions with the technical documentation team to capture training materials Propose a project that could be beneficial to the company and monitor the progress from time to time. Design and develop key business and functional processes along with their technical specifications. Conduct IQA

Identified and evaluated new business opportunities aligned with company objectives Worked directly with clients to understand their needs and propose suitable solutions. Created basic marketing materials and executed promotional activities independently. Planned and implemented promotional strategies to support sales and business growth. Assisted in preparing client contracts and managing commercial discussions. Reviewed business processes and recommended improvements to enhance efficiency. Monitored market trends and industry changes to support strategic planning. Built and maintained strong client relationships to drive revenue growth Supported planning and execution of new product launches Coordinated across teams to align goals, expectations, and business priorities.

Generated a directory of software development and application development internship opportunities in the United States of America. Create a Deck for the presentation and analysis of the scraped data

Conducted market and competitor research to analyze activities, services, and strategies. Identified potential clients and performed lead generation through online research and scraper tools Collected, verified, and maintained accurate data in Excel spreadsheets. Organized competitor and leads data to support business and marketing decisions.