Emeel Helmy

Sales & Service Manager with over 10 years of experience in the medical laboratory devices (IVD) industry. Extensive expertise in handling a wide range of diagnostic systems, including clinical chemistry, hematology, immunoassay, protein, and coagulation analyzers. In-depth and professional experience with the full range of Agappe diagnostic devices and other semi-auto analyzers, including: • Mispa i2 & i3 for protein analysis • Mispa CXL Pro Plus fully automatic chemistry analyzer • Mispa CX4 fully automatic chemistry analyzer • Mispa Count Plus 5-part CBC analyzer • Mispa HX50 and HX58 (third generation) 5-part with autoloader hematology analyzers • Mispa i200 for CLIA-based immunoassay testing • Mispa Viva semi-auto chemistry analyzer • Mispa Plus semi-auto chemistry analyzer • RIELE 5010 semi-auto chemistry analyzer Hands-on experience includes installation, operation, preventive maintenance, troubleshooting, and providing comprehensive technical support—ensuring reliable performance and high customer satisfaction. Proven leadership in mentoring and managing teams of engineers, overseeing their training and performance, and aligning technical support with sales objectives. Currently leading a team of 20 engineers across multiple regions, resolving client-related issues, and ensuring seamless service delivery. Strong track record in building long-term client relationships, addressing concerns effectively, and improving operational efficiency. Solid background in troubleshooting, field support, and delivering high-quality after-sales service.