Emal Amanzai

·         Provide technical support for DSL and FTTH broadband services, ensuring stable and reliable customer connectivity. ·         Troubleshot customer connectivity, authentication, speed, and line quality issues for DSL and FTTH services. ·         Support FTTH operations, including GPON troubleshooting and service provisioning. ·         Configure and support customer-premises equipment (CPE), including modems, ONTs, and routers. ·         Coordinate with field engineers and AFTEL NOC teams for fault isolation and service restoration. ·         Perform line testing and diagnostics using network monitoring and troubleshooting tools. ·         Assist in activation, migration, and maintenance of broadband services. ·         Monitor bandwidth utilization and implement network performance improvements. ·         Maintain technical documentation, incident records, and configuration change management documentation. ·         Collaborate with cross-functional teams to improve broadband service delivery and network stability.

·         Provided Tier-2 technical support for mission-critical infrastructure services, including Active Directory, WDS, GPO, WSUS, DNS, DHCP, file servers, mail servers, and PRTG monitoring systems. ·         Collaborated with Etisalat Afghanistan departments, including Data Warehouse, IS, and Billing teams, to support implementation of new services and customer requirements. ·         Configured and maintained Sophos Firewall (XG 450 Series) to support enterprise network security operations. ·         Managed and maintained BMC Numara FootPrints and ASANA task management platforms. ·         Led the development and deployment of the MIS system using SDLC standards. ·         Managed WAN connectivity between HPL main office and regional offices. ·         Coordinated with Etisalat DCN teams during network outages and service disruptions. ·         Managed 750+ Active Directory user accounts across HPL Afghanistan infrastructure. ·         Provided technical direction for planning, design, and implementation of communication infrastructure expansion projects.

·         Installed, configured, implemented, and troubleshot Windows infrastructure services, including Active Directory, Exchange Server 2013, Microsoft Lync 2013, WDS, WSUS, SCCM, DNS, DHCP, and file servers. ·         Designed and deployed SolarWinds Web Helpdesk ticketing system for ANA and MOD-NOC internal support operations. ·         Provided Tier-2 technical support for mission-critical infrastructure services, including Microsoft Exchange, Active Directory, SCCM, GPO, WSUS, and WHD. ·         Managed physical installation and maintenance of servers, racks, storage systems, SAN switches, and related infrastructure components. ·         Led MOD NOC and regional engineering teams in monitoring, analysis, and support of ANA communication networks based on operational SOPs. ·         Provided technical direction for planning, design, and implementation of communication network infrastructure and system support activities.

·         Provided Tier-3 technical support for mission-critical infrastructure services, including Microsoft Exchange 2016, Active Directory, WDS, SCCM, and WSUS. ·         Managed physical installation and maintenance of servers, racks, storage systems, SAN switches, and related infrastructure components. ·         Managed 8,000+ Active Directory user accounts across 65 ANA sites throughout Afghanistan. ·         Monitored system configurations and maintained data integrity across enterprise infrastructure environments. ·         Managed vendor relationships and ensured successful delivery of operational and project requirements. ·         Delivered system and network engineering training sessions for Ministry of Defense personnel. ·         Provided technical direction for the planning, design, and implementation of communication network infrastructure. ·         Supervised deployment of site extension projects, including structured cabling and rack installation for ANA sites.

·         Developed and implemented Information Management (IM) strategies and data analysis methods in compliance with USAID standards. ·         Provided technical leadership and operational support for AWDP grant projects. ·         Managed and maintained secure online shared storage systems for USAID/AWDP projects. ·         Prepared and presented analytical reports to senior management and USAID stakeholders. ·         Implemented and administered office network infrastructure according to HQ IT policies and procedures. ·         Monitored network performance, troubleshot network issues, and coordinated vendor escalations. ·         Managed IT staff, vendor support, and daily/weekly project execution plans. ·         Conducted regular audits of network security, communication redundancy, and system performance.

·         Planned, migrated, maintained, and troubleshot MTN IP, IUB, and OAM network infrastructure. ·         Performed IUB and OAM planning for MTN Afghanistan IP network. ·         Provided IP planning support for new MTNA DCN network nodes. ·         Monitored bandwidth utilization and implemented network performance improvements. ·         Provided second-level operational support for MTN mobile IP transport network. ·         Worked extensively with routing and LAN switching protocols, including EIGRP, BGP, OSPF, STP, MSTP, and PVST. ·         Prepared upgrade plans and implemented new configurations across MTN DCN network infrastructure (3G, LTE, and IP nodes). ·         Performed proactive monitoring of network alarms and alerts to identify and resolve network degradation or service failures. ·         Collaborated with cross-functional departments to ensure timely and reliable service delivery. ·         Designed microwave and IP link budgets using Pathloss software.