Elçin K.

As the Head of the IT&AI Department, I report directly to the CEO and I ensure seamless daily functioning while providing strategic leadership in the development, implementation, and support of innovative IT solutions.My responsibilities encompass a broad spectrum, including but not limited to: •Spearheading digital transformation initiatives in alignment with company strategy, including SAP S/4HANA transformation and implementing new MES systems. •Developing and executing a comprehensive IT strategy aligned with business objectives. •Managing contract negotiations, vendor relationships, and project execution. •Leading projects to enhance business practices through technological integration. •Overseeing IT operations, cybersecurity, and digital transformation strategy organization-wide. •Leading cross-functional teams. •Evaluating and adopting innovative technology solutions to optimize service delivery. •Establishing and monitoring key performance indicators for digital initiatives' success. •Continuously improving IT systems and operations with a focus on efficiency. •Defining and meeting key metrics, SLAs, and standards across functions. •Driving innovation and continuous improvement in technology and data management. •Establishing data strategy and governance for accessibility, usability, and consistency. •Driving business change and improvements through technology. •Developing an Enterprise Architecture to support business objectives. •Optimizing existing IT infrastructure and planning for improvements. •Establishing an IT operating model and executing plans accordingly. •Managing and optimizing production technology and data platforms. •Ensuring integrity and security of operational environments. •Automating service management and enabling self-service. •Cultivating strategic partnerships for efficiency and cost-effectiveness. •Managing IT-related security risks and ensuring data safety.

• Continuously improving, optimizing and streamlining our current application maintenance and operations in B2C Commerce, • Leading competent technical support teams to ensure quality delivery of IT services, • Driving the relationship of critical 3rd party suppliers to support sustainable IT systems, • Enhancing customer satisfaction by defining and improving performance metrics (KPIs), • Analyzing existing and potential problem areas, developing and communicating corrective action ad mitigation plans for successful resolution, • dentifying and executing process improvements related to Application Management Services, systems and client implementations, • Taking accountability for service delivery performance, • Providing strategic direction for technical assessment, architecture, design and deployment of new products or services, • Preparing and monitoring annual IT OPEX budget.

• Responsible for End customer focused business processes • Business process analysis, consulting and supporting for CRM, Mobility, Digital Marketing , and Social Network processes • Project lead and functional & technical governance/support in respective task areas and applications • Responsible for local and/or global IT projects in terms of project lead in analysis, design, development, testing and implementation efforts to ensure project deliverables meet stated expectations for scope, quality, cost, timing, and business objectives • Manage and coordinate suppliers and stakeholders • Develop IT concepts and architectures based on Truck & Bus strategic guidelines • 2nd and 3rd level support with close cooperation with Daimler departments

• Business Objects • Business Intelligence • Supplier Management • Project Management • Information Security

• Risk Management • Supplier Management • Skill Management • Project Management • Information Security • Lean Management • Information & Event Management

Owner