Elvis Mbanacho

Spearheaded the launch and stabilization of the e-commerce chat campaign, now thriving and consistently meeting KPIs. Drive daily operations, coordinating workflows and escalations to ensure seamless customer support. Motivate and coach team members, building a high-performing team that delivers measurable improvements in service quality. Monitor KPIs metrics, implementing structured glidepaths that keep performance above target. Provide clear, actionable reports and insights to stakeholders, reinforcing long-term client satisfaction. Continue to enhance productivity and customer experience through proactive issue resolution and operational leadership.

Led the content moderation campaign from launch phase to sustained success, ensuring quality compliance and KPI achievement. Managed daily operations, escalations, and agent performance, reinforcing standards through training and feedback. Contributed to client satisfaction and long-term project growth by maintaining operational excellence.

Delivered high-quality customer support across social media and WhatsApp channels. Acted as a point of escalation, resolving complex customer issues and supporting agents. Assisted with onboarding and mentoring new agents to ensure smooth ramp-up. Recognized with a Certificate of Merit for exceptional performance.

Supported field operations in reservoir and well testing, steam gathering systems, and equipment calibration. Contributed to commissioning and discharge of a 22 MW geothermal well at Baringo Paka Hills. Earned a letter of recommendation for outstanding performance and commitment to operational excellence.

Handled customer onboarding and verification processes, ensuring compliance with KYC and regulatory standards. Reviewed and validated customer documents with accuracy, reducing errors and improving processing efficiency. Supported escalations and complex cases, maintaining high levels of customer satisfaction. Collaborated with team leads to streamline workflows and enhance service delivery. Earned recognition for precision, professionalism, and commitment to compliance.

It’s a multidisciplinary course that focuses on clean energy technologies and how they interact with climate change. The program covers renewable energy systems like solar, wind, geothermal, and bioenergy, alongside energy efficiency, environmental management, and climate policy. It trains you to analyze energy challenges, design sustainable solutions, and understand the impact of energy systems on climate resilience and global sustainability goals