Elvin Lee

• Lead and manage multiple Brand official store on e-commerce platform and others. • Develop and execute e-commerce strategy in order to optimize store performance and ensuring alignment with overall business objectives. • Working with the brand team and platform’s person in charge to ensure smooth execution of marketing campaigns. • Oversee the daily operations of all e-commerce stores, ensuring smooth and efficient functioning on platforms such as Shopee, Lazada and others. • Develop and implement online marketing campaigns across various platforms, improving brand visibility, enhance store traffic and conversion rate. • Monitor and Analyze Key performance metrics, including sales data, customer behavior, competitor activities and market trend. Utilizing insights to drive improvements in store performance and customer experience. • Collaborate with cross-functional teams including marketing, product, logistics, IT and customer service to ensure a seamless e-commerce operations and effective execution of business strategies. • Oversee inventory management and fulfillment processes to optimize supply chain efficiency.

• Identified and approached potential customers to generate sales opportunities for technical sales and maintenance contracts. • Led maintenance contract renewals, ensuring high customer retention and satisfaction. • Acquired new maintenance contract customers through targeted sales strategies and relationship-building efforts. • Provided system integration sales solutions, working with engineers and project teams to meet client requirements. • Created and executed sales strategies to achieve revenue goals. • Negotiated pricing and contract terms to close deals effectively. • Delivered presentations and demonstrations to help customers understand product value. • Conducted market research to identify new trends and business opportunities. • Collaborated with internal teams to ensure smooth service delivery. • Provided after-sales support to enhance customer satisfaction and maintain long-term business relationships.

• Prepare and provide accurate quotations to customers, actively following up to convert inquiries into purchase orders. • Facilitate effective communication between the sales team and relevant departments to ensure customer requirements are met. • Liaise and coordinate with customers on all marketing-related matters, ensuring alignment with business objectives. • Oversee and follow up on order deliveries, ensuring timely and efficient fulfillment. • Manage and resolve customer complaints promptly, maintaining a high level of customer satisfaction. • Plan and coordinate customer orders with the production team to optimize workflow and ensure timely execution.

• Develop and oversee daily production planning, assign job sheets, and monitor production progress to ensure efficiency and timely execution. • Manage raw material procurement, inventory control, and supplier coordination to maintain optimal stock levels. • Oversee order processing and inventory planning to ensure seamless operations and fulfillment. • Analyze data and generate reports to provide insights for process optimization and decision-making. • Collaborate closely with the sales team to ensure timely order fulfillment and delivery. • Maintain consistent communication with partners and internal stakeholders, effectively managing issues, resolving conflicts, and providing necessary support to enhance operational performance.