Elton Santo

Customer Service Analyst - Air and Ocean shipments

About

Professional with 28 years career developed in supply chain management, foreign trade and logistics area through freight forwarder, logistics providers and customs broker companies. I have experience with freight forwarder documentation and procedures, customs clearance regulations and local procedures, finance and costs department, freight quotations and implementation of systems and procedures to cope new accounts operation.

Country

Brazil

City

São Paulo

Industry

Logistics & Supply Chain

Skill

Forecasting, Business Process Improvement, Analytical Skills, Team Leadership, Economics, Data Analysis, Communication, CargoWise One, Commerce, Import Logistics, Administration, Transportation Management, Import/Export Operations, Following Up, Customer Satisfaction, International Shipping, Container Shipping, Problem Solving, Customer Support, Freight Forwarding

Experience

Customer Service Analyst - Air and Ocean shipments

FAM Cargo USA

2023-11 - Present · 2 yrs 11 mos

São Paulo, Brazil

Logistics management and coordination of sea and air shipments from the United States to Brazil and other destinations in South America.

Import Analyst

GEOBOX LOGISTICS

2023-10 - 2023-11 · 2 mos

Santos, São Paulo, Brazil

Import And Export Analyst - Project cargo

DHL Global Forwarding

2017-2 - 2023-9 · 6 yrs 8 mos

Santos, Brazil

Coordination of import and export shipments, project cargo customers.

Export Supervisor

LESCHACO - Lexzau Scharbau GmbH & Co. KG

2016-2 - 2016-7 · 6 mos

São Paulo e Região, Brasil

Responsible for export team (air, ocean and truck modals) and isotank management team, for all Brazilian locations.

Implementation Coordinator

A.P. Moller - Maersk

2015-5 - 2015-12 · 8 mos

Santos, SP, Brazil

I did coordinate the Damco's new customers implementations, working with the different companies requirements and procedures, and Damco's local Operations; with the objective to assure the correct start of operations and improvements on company's service level.

Implementation Supervisor

PSA BDP

2013-10 - 2015-4 · 1 yr 7 mos

São Paulo e Região, Brasil

In this role I was responsible for mapping new customer processes and procedures, the creation of project plan for follow up the implementation progress, analisys of customer requirements, analisys of human resources needed for the new operations, cost and profit survey.

Operations Supervisor

PSA BDP

2012-10 - 2013-11 · 1 yr 2 mos

Santos/SP, Brazil

I was in charge of coordinating and leading ocean import and export operations of all Brazilian ports, and also for team development and process improvements.