Elmehdi Smihy

•Design and implement forward-looking business development strategies aligned with company goals to drive sustainable growth. •Build and manage strong relationships with individual and corporate brokers to promote DAMAC’s portfolio. •Provide tailored support to assigned brokers through onboarding, training, and coaching to ensure achievement of sales targets. •Leverage DAMAC’s client and broker engagement programs (Fly-Ins, Partnership Programs, Roadshows, and Events) to maximize sales and market reach. •Lead contract negotiations, ensuring alignment of business requirements with operational standards. •Monitor performance metrics, generate periodic reports, and maintain compliance with company policies. •Consistently uphold high performance standards and foster a culture of collaboration and excellence.

•Ensure that assigned Brokers (Individual & Corporate) receive highest level of support (Training, On boarding, coaching, etc) to achieve sales target. •Leverage Damac Customer & Agent programs (Client Fly Ins, Agent Fly ins Partnership Program, Direct RD Shows, Agent Events, IUC program, etc.) to maximize sales and achieve targets within the assigned territory. •Develope and negotiate contracts, integrates contract requirements with business operations. •Generate and maintain periodical reports in line with company guidelines. •Set and maintain high performance standards.

• Took exceptional service to the highest level by identifying the unique needs of our guests; providing a 5-Star inflight experience . • Ensured guest safety, privacy and comfort at all times; delivering on our promise to provide "the ultimate experience in private jet travel".

• Ensured the safety, security, and comfort of passengers on board . Provide customer service before, during, or at the end of each trip . • Took exceptional service to the highest level by identifying the unique needs of our guests; providing an inflight experience immersed in luxury and tailored to their specific desires. • Sold duty-free goods and advise passengers of any allowance restrictions in force at their destination.

•Sales executive at Giorgio Armani. •Analyzed flow of traffic in store to ensure 80% more visibility of displays. •Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation. •Surpassed the store's quarterly sales goal by 35%.

• Worked with the management team to interpret data sets to assist with key business decisions. • Analyzed performance of scheduled content, always seeking ways to improve. • Proactive development and coverage of existing sales and supplier accounts and development of prospective accounts. • Worked on special projects as assigned by Buyer and or Merchandise Manager. • Attended vendor meetings and provides input on product development.

• Ensured all complaints are handled independently and fairly and with minimum TAT. • Managed Customer Service mailboxes and ensure that every email has been actioned and responded to and issues resolved accordingly. • Handled all escalations from every channel and ensure that the customer has been clarified accordingly on issues highlighted and accordingly have the same addressed.

•Maintained positive working relationships with clients. •Acquired industry knowledge to support marketing efforts and strategies. •Analyzed data from different sources to identify cross-selling and upselling opportunities. •Designed flyers, posters, direct mailers, and online materials such as brochures, presentations, emails, infographics and videos. •Collaborated with team to align and leverage tools and technologies. •Gathered customer insight data to inform product development and marketing content. •Implemented strategies to engage and attract customers, increasing brand engagement and sales.

- A Seven and a half weeks of training in the highest standards of safety and service delivery. The training covers both theoretical and practical aspects, with the latter taking place in full motion simulators of all of the aircrafts.