Ellis Shen

Fully responsible for end-to-end listing business across regulated exchange in HK, Bermuda, and MENA regions under HashKey Group

Account Management * Managed relationships with 200+ project partners listed on KuCoin. As a key point of contact, cultivated deep relationships with projects through in-depth understanding of partner needs, resolved 1800+ project requests in a professional and timely manner * Led and coordinated 60+ post-listing business cases including Token Swap, Mainnet Upgrade, Adding Extra Pairs & BlockChains, Token Airdrops and other business negotiations, drafted and published 150+ post-listing announcements, generated total revenue of near $2 Million * Conducted 40+ ST and Delisting mediations by executing platform delisting rules and strategies, to maintain the high quality of listed projects on the platform * Settled 10+ hacking/scam incidents by coordinating with project and internal stakeholders with quick actions, ensured 0 losses for users and the platform, managed to recover a loss of $34 Million Growth & Development * Drove the volume and market share growth through promoting variety of growth initiatives under cross-functional coordinations. Grew overall market share of projects portfolio by 10% (compare to start of 2022), among which 35% of projects achieved growth, outperformed the annual target by 340% * Promoted co-marketing initiatives with 2 Metaverse projects, achieved volume growth by over 30% and user growth of 3000+ * Expanded 30+ projects onboarding KuCoin ecosystem, including Margin Trading, Futures, KuCoin Earn, KuCoin Mining, OTC etc. Team Building * As one of three initial member of Post-Listing team, deeply participated in the team establishment from scratch, formulated 10 SOP documentations and 5 training materials, coached 2 fellow members as Mentor * Contributed to “Project Management Rules” optimization, and led the launch of “Project Relationship Management” system