Ellick Au

This global role primarily oversaw customer account portfolio, focusing on enhancing operational efficiency in areas including material procurement, distribution fulfilment, reverse logistics, and circular economy solutions. I built and maintained extensive relationships with C-suite executive of key global customer contacts worldwide, leading to successful contract renewal and expansion. The Director role is crucial in coordinating and managing projects, particularly in onboarding new customers and implementing business initiatives. I support segment account teams by providing strategic proposals and contracts and manage projects from the RFQ stage through solution development to site execution. In addition, I am accountable for driving organic business growth while leading the implementation of lean initiatives throughout the supply chain in conjunction with sites’ Program Managers and General Managers.

The primary responsibility of my role primarily developed and implemented network strategies between UK and Far East Asia, evaluating potential agents and partners to align with our business objectives and standards. Collaboration with the UK Sales team to drive revenue growth through targeted programs with key agents and partners. I am in full responsibility for monitoring industry trends and market conditions in Asia, providing valuable insights and recommendations to board members. Accurate reporting of network-related metrics and KPIs, including volume, revenue targets, operational efficiency, and service quality, will be crucial for you to evaluate performance.

This management role is fully responsible for the strategic planning, budgeting, and growth initiatives for the Asia region. The key responsibilities were to drive revenue profit growth, maintain effective sales executions, and foster senior-level customer relationships. I lead a team of over 200 sales professionals across 12 Asia countries, ensuring the successful implementation of sales strategies, revenue enhancement, and market share expansion in B2B forwarding, Contract logistics and eCommerce. I assess the performance of my 13 direct reports and guide them in aligning their team performance with the company’s objectives. As part of the business planning team, I work closely with board business executive to develop a comprehensive strategy for customer retention and market penetration. Collaboration with Corporate and other regional office to ensure the execution of strategies and stay up to date on industry and market trends.

This role oversaw the entire range of UPS products, including international parcel services, freight transportation, trade compliance and contract logistics operations. My responsibility involved driving business growth in terms of volume and revenue while ensuring the profitability of our client profile. The Direct report consists of 10 EAM and 4 Areas Sales Managers based in North Asia, including Hong Kong, China, Taiwan and Korea. I worked closely with senior executive across different divisions to create synergies and drive greater business results. I oversaw daily sales campaigns and pipelines in our CRM (Salesforce) and strive to promote a consultative sales approach, where my sales team addresses customer needs and demands through our value proposition. Additionally, I collaborated with the Program Management and Customer Solutions teams to design and execute customized solutions for our clients.

Various positions