ellen sweeney

Stationed in Guam & Japan working through the Supply Department on various MainFrame computer systems.

Team member assigned to providing guests a safe, secure park experience including gate entrance, property recovery, event and traffic control.

In charge of daily accounting information for nightly downloading of EMX cell sites, restores and backups of all systems, and reporting system problems as required while helping others to improve in the field.

Responsible for overall shifts operations, supervising three employees, processing daily production services, backups and system restore requests.

Greet guest into the park either at bag check, ticket kiosk, turnstiles or answering question regarding park offers.

* Ensures excellent customer service by responding to customer requirements, expectations, and needs * Responsible for the safety and protection of guests, visitors, team members and their property while on company premises * Conducts bag checks; looking for any items that are not allowed into SEA facilities * Observes main gate areas for suspicious person(s) or activities * Helps locate lost children/parents * Daily rounds of buildings, exhibits, animal holding arenas and stadiums in both SeaWorld and Aquatica * Foot patrol and vehicle tower watch in various parts of assigned area * Key and card access * Nightly park sweep

* Increase revenue by promoting park services using the SeaWorld MPR system to enter transactions, or providing fast, friendly service to guest inquiries * Administer Guest Satisfaction surveys, collect geographical marketing data , operate scanning turnstile ticket system, and perform other concierge style services as required

* Conduct accurate field research for Six Flags Marketing Research project, Attendance Tracking System * Assist in park media remotes and appearances * Act as copywriter for local radio on-air promotions * Support retail and sponsorship promotions * Create email communication for 100,000+ Season Pass holder

*  Managed team operations of Web Servers and hosting of client company web portfolio * managed the installation of small business networks *  Hired and supervised developers to support web and database services *  Project manager * designed, installed and managed usage of company computer facilities

 Accountable for call accounting, system administration and coordinated data entry efforts from several different organizations; ensured accuracy of costing and prepared allocation data  Managed vendor relationships and agreements, reviewed monthly invoices, ensured service reliability and stability, resolved problems, tracked account information and acted as liaison  Participated in vendor RFP, proposal review, demo and selection process consistently reducing costs  Provide support to employees, answer common user questions related to infrastructure functions (Software, Hardware, Communications and Data); identified and resolved issues, conducted basic diagnostics, coordinated solutions; provided one-on-one operational training  Acted as interface for outsourced overseas help desk; managed daily functions , provided training, problem and solution analysis; oversaw Intercall/WebEX Conferencing Services and communication via SkyTel  Increased customer satisfaction of Help Desk by performing quarterly surveys and implementing scorecard metrics

 Directed vendor and service management, network operations, network installation, data communications, and asset management  Managed all procedures related to the identification, prioritization, and resolution of end user requests, including the monitoring, tracking, and coordination of Help Desk functions; contributed to resolution of issues and provided hands-on support to end users at the desktop level  Promoted to Lead Operator role; supervised shift operators, managed operation of the data center for networks, client servers, databases, and mainframes  Drove & implemented resolutions related to IT staff responsible for monitoring and diagnosing network and hardware problems  Worked closely with the IT executive staff and department decision makers to identify, recommend, develop and implement cost-effective technology solutions

*  Drove process improvement conducting analysis/research and initial needs assessments making recommendations *  Provided leadership on account audit team, contributed to cost analysis and reduction planning, worked with Accounts Payable on reconciliation, created monthly cost reports *  Website coordinator for Global Telecommunications Department *  Project Manager overseeing outsourced team (Infosys) responsible for implementing projects and delivering application support

Assistant Supervisor at SeaWorld Parks & Entertainment

Electronic Health Records Professional Training Program - Healthcare IT Software/Implementation Support"]

Certificate in Computer Applications and Networks"]