ellen donnelly

Joined Aon on its 18-month Graduate Programme, was fast tracked into the role of an Insurance Analyst after 16 months. Experience on Captive Insurance companies working in both the finance and insurance side of the business. As part of the Graduate Programme I had the opportunity to work in the Aon Guernsey office for a six-month period which gave me an extensive insight into offshore Compliance and Insurance Management. Part of the Graduate Programme involved working with colleagues in a number of different offices on a project which was then presented to members of the company's senior management as well as our fellow graduates. This project further developed our communication, presentation, and report writing skills.

The design and updating of client website, the selling of websites to new clients, and vision and strategy for websites to ensure the clients provided their followers with easy assessable information. Working with Irish politicians, developing robust communications strategies and implementing these through web and text technology. Key skills: Liasing with new and existing clients on website design and ideas. Writing and helping develop website content.

* Organising hundreds of retailers’ web account details, contacting each of them individually, co-ordinating call backs and information for the website. * Contacting retailers to promote their involvement on the website, help set up their individual web pages, and update their offers with the intention of driving traffic to their shops and my employers website. * Key Skills * Working to strict deadlines. * Writing website content.

* Successfully completed labour hire assignments in wide range of companies. * Tasks ranged from interacting with clients face to face as well as over the phone, assisting staff with administration work, filing invoices, and working on sales support, processing sales and advertising for a magazine. * Key skills * Computer skills. * Ability to work in different business environments.

Helping customers carry out transactions, via telephone and Internet banking and resolved account issues for them. Dealing with customers’ personal and confidential information, in a busy call centre, with stressed customers, meant working closely with fellow team members, and team leaders to resolve problems as efficiently as possible. Key skills: providing courteous and polite customer service, working on own initiative, multi tasking.

Relationship management with clients, actuaries, auditors, regulators, directors, brokers etc, as part of a wider team in Aon. I also liaise and offer troubleshooting services to external and internal stakeholders to ensure coverage and policies are delivered on time and in an effective manner. I am responsible for reviewing and preparing board books, underwriting accounts and client programmes to ensure regulatory compliance and provide the clients with frequent updates on their insurance programmes. Claims reconciliation, adjusting reserves as appropriate, working alongside our finance team to ensure reserves are sufficient to meet claim payments as they fall due. Regulatory knowledge including Solvency II and FATCA to ensure clients are in compliance with all relevant regulation.

Activities and Societies: Political Organisation

Master of International Business Electives Included; Managing the Multinational Enterprise, The EU and the Developing World, International Trade Policy & International Marketing.