Elle Dwyer, PMP

Directly managed the Merchandise and Service Coordinator, including performance reviews, providing feedback, and talent development. Managed all store associates on a daily basis including daily feedback, training and development to ensure floor readiness. Directly responsible for customer relations with associates and intervened as necessary to solve on the floor issues. Oversaw all aspects of store operations, including inventory processes, merchandise resets, visual ad sets, and pricing compliance. Forecasted and adjusted payroll and schedule on a daily basis to maximize productivity and number of associates needed.

Annual Sales Volume: $1.1 million Responsible for the training and development of teams of 20-30 employees in food quality, guest service, employee friendliness, and restaurant cleanliness. In charge of all talent scouting, hiring, on boarding, training, and scheduling at both locations. Drove 20% sales growth year-over-year at Federal Hill location. In charge of all hiring, on boarding, training, and scheduling employees at both locations. Dealt with performance issues including terminations when necessary. Ensure the safety of guests and employees through training and execution of food safety and restaurant safety standards and guidelines. Given complete responsibility for new store opening for Towson location, including all communications with vendors, contractors, and correspondence with company.

Supervised a staff of 25-40 lifeguards, pool operators, and kitchen staff for exclusive club. Responsible for all on-boarding, training, weekly payroll, management of hourly workers. Drove improvement of operations proficiencies including opening and closing checklists, cleaning checklists, task assignments, and scheduling rotations.

Annual Sales Volume: $1.4 million Demonstrated, reinforced, and taught company behaviors and values through all interactions. Prepared quality products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per recipe manual standards and responsible for teaching staff the same Managed and ran multiple service stations as well as delivered catering orders. Responsible for all in-store training coordination for incoming staff, Shift and General Managers, as well as District Managers training at location