elke pauwels

digital customer journey analyst

About

Professional in ecommerce and order fulfillment for online food retail ; with experience in analyzing, implementing and optimizing processes and systems. Interested in customer insights, marketing intelligence and business analytics. link to my resume: http://www.doyoubuzz.com/elke-pauwels

Country

belgium

City

brussels

Industry

insurance

Skill

functional analysis, agile and waterfall methodologies, business analysis, customer journey mapping, problem solving, project management, continuous improvement, consulting, business re organisation, requirements analysis, business intelligence, business process, strategy

Experience

digital customer journey analyst

business & decision belgium

business process analyst

belfius

2017-10 - 2018-2 · 5 mos

Project lead business process improvement. Change and innovation driver Cross-functional workshop coordinator

business analyst

bnp paribas fortis

2017-5 - 2017-9 · 5 mos

Digital business solution analyst

senior functional analyst

colruyt group

2013-12 - 2017-4 · 3 yrs 5 mos

* Business Processes & Systems e-commerce order fulfillment & Collect & Go Responsabilities: * Organize cross-functional workshops * Business requirements analysis and process mapping * System requirements analysis * Agile project management mindset

senior business analyst

ag insurance

2018-3 - Present · 8 yrs 7 mos

business intelligence consultant

sofico

2013-6 - 2013-11 · 6 mos

Sofico - a specialist company in automotive finance, leasing, fleet & mobility management Software implementation projects in order to make data accessible, including data extraction (SQL, JasperReports), data conversion, report development and post-implementation support.

customer solutions - reporting manager

kuehne + nagel

2011-1 - 2013-5 · 2 yrs 5 mos

* Specialist in the market leading business intelligence software "SAP Business Objects". * Analysis of process flows and creation of analytical reports. * Direct the North America region to achieve its reporting objectives and customer satisfaction and retention. * Organize training programs all over the US. * Responsible for implementation and testing of new reporting projects and system releases.

customer solutions - information system specialist

kuehne + nagel

2009-7 - 2010-12 · 1 yr 6 mos

* Technical sales support for all French key account managers * Conduct application demonstrations to customers * Inform, monitor, report * Train sales and customers on using the application

management trainee

kuehne + nagel

2007-8 - 2009-6 · 1 yr 11 mos

* Management trainee in the following domains: * International forwarding * Financial controlling * Contract logistics * Market research (at Kuehne+Nagel Paris)

Education

digital marketing institute

2019-1 - 2020-1 · 1 yr 1 mo

university of antwerp

logistics

2006-1 - 2007-1 · 1 yr 1 mo

ghent university

logistics

2006-1 - 2007-1 · 1 yr 1 mo

vlerick business school

marketing

2016-1 - 2016-1 · 1 mo

From Business to Data - data driven customer insights using business intelligence and descriptive analytics From Data to Insights - customer acquisition and retention using predictive analytics - customer insights from online and social data & how to combine it with offline data From Insights to Action - strategic and tactical data driven decision making - market research cases