Elizabeth Nava

Oversaw all human resources and office operations for a 25-employee manufacturing and millwork company. I work closely with the CEO, General Manager, and Project Manager as a strategic and operational partner, supporting day to day business administration, payroll oversight, compliance, and organizational execution. I built the company’s HR and office infrastructure from the ground up, including SOPs, onboarding processes, internal workflows, and compliance practices, while also playing a key role in shaping company culture and employee engagement. My responsibilities span payroll administration, benefits, employee relations, investigations, leave management, and workers’ compensation, as well as supporting project-based manufacturing operations, subcontractor documentation, and compliance requirements. I serve as a trusted point of contact for leadership and employees alike, balancing structure, accountability, and a people first approach in a fast-paced, hands-on environment.

Assisted in recruitment efforts by posting job openings, reviewing resumes and applications, scheduling, and participating in interviews, and supporting the hiring process. Prepared and updated employment records related to a range of HR activities, including hiring, internal transfers, performance reviews, promotions, and terminations. Played a significant role in employee orientation, development, and training, ensuring new hires were effectively integrated and existing employees continued to grow professionally. Maintained employee records, ensuring they adhered to both policy and legal requirements. Was involved in creating, implementing, and explaining HR policies and procedures, ensuring they aligned with organizational goals and legal standards. Ensured strict compliance with all local, state, and federal regulations and laws governing business operations. Additionally, assisted in payroll processing and handled employee and management queries regarding HR-related issues, aiding in their resolution and maintaining smooth internal communication. Skillfully utilized HRIS systems for efficient management and analysis of employee data.

Attended extensive training sessions in multiple departments to ensure a smooth Visa Migration system transition. Acquired in-depth knowledge of the Core system, covering both back-office and front-office operations. Conducted rigorous testing on all products to validate and ensure the accuracy of member information during the system transition. Designed and implemented personalized one-on-one training sessions for colleagues, facilitating their understanding of the new system. Successfully managed all help desk tickets, providing timely assistance and resolving issues for the entire Credit Union. Led the creation of marketing materials to inform and engage members about the impending system switch, ensuring a seamless transition for all participants.

Constructed mortgage loans within the system, ensuring accuracy and compliance at every step. Once loans were established, efficiently secured funds and executed wire transfers. Additionally, established escrow accounts and conducted regular escrow analyses to ensure financial stability. Adeptly managed payoff demands, oversaw reconveyance fees, addressed FASB (Financial Accounting Standards Board) fees, and diligently completed HMDA (Home Mortgage Disclosure Act) reporting requirements.

Handled all DMV-related tasks, including perfecting titles by incorporating lienholder information, facilitating the seamless release of titles to dealers, insurance agencies, or registered owners. Also managed payoffs and loan corrections with precision. Stayed up to date with industry changes through rigorous testing of new rates, as well as by conducting training sessions on GAP (Guaranteed Asset Protection) and MBI (Mechanical Breakdown Insurance). Issued all Letter of Guarantees, processed CUDL (Credit Union Direct Lending) applications, and maintained effective communication with dealerships and insurance representatives.

Handled all DMV-related tasks, including perfecting titles by incorporating lienholder information, facilitating the seamless release of titles to dealers, insurance agencies, or registered owners. Also managed payoffs and loan corrections with precision. Stayed up to date with industry changes through rigorous testing of new rates, as well as by conducting training sessions on GAP (Guaranteed Asset Protection) and MBI (Mechanical Breakdown Insurance). Issued all Letter of Guarantees, processed CUDL (Credit Union Direct Lending) applications, and maintained effective communication with dealerships and insurance representatives.

Responsible for conducting financial transactions on behalf of customers at the credit union. Primary duties consisted of processing deposits, withdrawals, and cashing checks. assisted customers with account inquiries, provided information on bank products and services, and ensured the accuracy of all transactions. Played a key role in maintaining the security and confidentiality of customer information. Handled multiple administrative tasks, such as balancing cash drawers, audits and preparing daily reports. Exceptional customer service skills, attention to detail, and knowledge of banking procedures.