Elizabeth Payne

Originally employed as a Junior Account Manager in 2014 with no prior experience in Account Management or the Garden furniture industry, I have progressed through the ranks at Maze to become the Head of Trade in 2021. Following two very successful years, Maze gained recognition with the Growth 100 Index Award as one of the UK’s fastest growing companies in 2022. This fast paced & often intense environment has created in me a hard-working ethic & dedication to my role. Maze Rattan rebranded to Maze as we extended our product portfolio to include; fabric, aluminium, rope, mixed materials, outdoor kitchens, & accessories such as lighting, heating, & sustainable rugs. This extensive range has not only made Maze a number one trusted garden furniture supplier for B2B, commercial, & end consumers but also helped my personal development to become adaptable, forward-thinking, & knowledgeable of the industry in various aspects. With the rapid growth of the company & nature of the seasonal industry, streamlining processes has been a skill which I have implemented to drive success of the Trade Department. Recognising the high demand for crucial information regarding order updates which was previously managed manually via multiple channels of communication I designed and implemented an automated report sent directly to our Trade customers to aid with their order management. This improvement not only allowed my team to manage their workloads more efficiently but also saved the company costs financially by reducing the requirement for additional resources & staff to help manage the order volume effectively. Having grown with the company for many years I have developed long-lasting relationships & an ability to effectively communicate with colleagues & external clientele of varying levels & different backgrounds, enabling smooth operations & implementing changes to allow the Trade department to work together with other departments within the company as efficiently as possible.