Elizabeth Long

I lead three critical departments—Customer Engagement, Data Engineering, and Back Office—spanning customer-facing operations and core business infrastructure. On the customer side, my team manages the full lifecycle from initial engagement through ongoing support. We analyze customer interactions and data to strengthen relationships, improve retention, and identify revenue growth opportunities. By synchronizing customer service with technical support, we ensure seamless experiences across all touchpoints. I work closely with Product Development to translate customer feedback into product roadmaps, helping prioritize new features and enhancements that truly meet market needs. My Back Office leadership encompasses the operational backbone of the company. I oversee the HR team, employee development, and performance management. I handle all accounts receivable and payable, ensuring healthy cash flow and vendor relationships. Through office management, I create an environment where teams can thrive, and I actively shape company culture through initiatives that promote engagement, collaboration, and shared values. My approach combines strategic planning with hands-on leadership—I delegate effectively while staying involved in complex escalations and critical business decisions. Key focus areas include improving service quality and productivity through data-driven insights, implementing operational strategies that support company-wide growth, managing departmental budgets, and developing team capabilities through targeted training and coaching.

-Developed business plan and strategy -Raised 85% of capital needed to launch the business -Developed internal policies and procedures, assumed responsibility for all hiring and training of employees and oversaw daily upkeep of store -Merchandised windows and sales floor -Buyer and manager of vendor relations -P&L Management, budget planning and accounting -Drove in sales by providing focused and individual attention to customers

Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutored and assisted children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers. Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations. Instruct and monitor students in the use and care of equipment and materials.

Assisted owner with buying of merchandise Managed payroll and commission Advised customers on purchases through strong product knowledge and understanding of fit Merchandised the sales floor and windows Assisted owner with marketing and promotion

Managed store sales by setting daily goals, analyzing monthly plans, and managing hours Managed physical inventories and maintained acceptable inventory shrinkage Ensured the sales floor was adequately zoned and that all team members are productive