Elizabeth Hope, MA

Her Business Playbook Podcast | 2025–Present • Provide freelance podcast management support during the launch phase, partnering closely with the host to bring the show from concept to execution. • Manage guest outreach, scheduling, communication, and recording logistics, serving as the primary point of contact for guests. • Coordinate production timelines, recording schedules, and run-of-show details to ensure a professional, on-brand experience. • Build foundational workflows, documentation, and systems that support consistency and allow the podcast to scale. • Act as a trusted operational partner, anticipating needs and proactively solving logistical challenges.

• Led end-to-end strategy and execution of integrated marketing campaigns, refining messaging to strengthen brand positioning, storytelling, and go-to-market strategy while managing scope, timelines, and budgets up to $250K. • Guided and coordinated cross-functional teams of up to eight staff through creative and production workflows, fostering alignment, accountability, and clear communication while delivering data-informed updates to senior leadership. • Served as a strategic partner to internal stakeholders, translating business objectives into clear project requirements, documentation, and actionable plans for campaign execution. • Designed and implemented scalable processes, workflow automations, and task management systems that improved team efficiency, capacity, and collaboration by 85–90%. • Conducted gap analyses to identify operational and creative bottlenecks, introducing solutions that streamlined delivery, reduced friction, and enhanced team productivity. • Collaborated with agency partners (creative and digital marketing) to develop and distribute cohesive, branded assets including blog content, email campaigns, newsletters, landing pages, web pages, and infographics. • Tracked KPIs, workload distribution, and performance metrics to drive continuous improvement and elevate overall program effectiveness.

• Drove business development by elevating post-sales, account management delivery for over 250 companies, large governmental agencies, and universities; nurtured over ~100 prospects through identifying and meeting customer needs by assessing utilization data and leveraging direct and indirect metrics (e.g., leadership engagement, survey responses, client feedback), increasing customer retention. • Managed all post-show activities: post-show debrief meetings, final reports, and readouts with key stakeholders and executive leadership. • Created and facilitated high-impact training and educational programs for ~250-500 employees while collaborating with ANI teams (e.g., sales, growth, innovation, communications) to influence staff success and organizational efficiency. • Spearheaded initiatives to attract top-tier clients and improve brand awareness by leading customer onboarding and client calls through building lucrative relationships and reengineering customer support processes, resulting in garnering over $1M in sales. • Managed delivery of client programs to ensure high-touch service delivery, mitigate risks, and identify opportunities for expansion, ensuring intelligent user engagement enhanced by 90-95%. • Supervised six training specialists that delivered in-person and online training to clients, enhancing accessibility for a broader audience; served as liaison with trainers, providing key details from client; manage trainee schedules; direct engagement communication and invoice/reimbursement operations.

• Promoted to Employee Program Coordinator as a direct result of exemplary and strategic thought leadership; recognized by senior leadership for the demonstrated ability to execute efficient logistics control and operations. • Directed end-to-end management of mission-critical programs within DEI Committee, leading strategic diversity and inclusion initiatives, plans, and workshops for equal opportunities to all candidates, increasing retention rate by 95%. • Spearheaded daily HR operations and office management functions for 12 faculty and five staff members, maintaining strong employee relations; oversaw staff development, recruitment coordination, and screening, hiring, and onboarding of 50-60 talented candidates, ensuring optimum productivity within diverse teams; upheld utmost accuracy and completeness in maintaining employee data by accessing and tracking related information. • Nourished effective teamwork, improved outcomes, and increased efficiency by 90% via identifying training needs and organizing coaching sessions through assessment of feedback and performance reviews. • Chaired process optimization efforts by streamlining and revising antiquated interview processes and rehabilitating 15-20 underperforming employee experience programs. Key Accomplishments: ► Coordinated with the department to organize enriching training sessions for professional development of the workforce. ► Maintained employee data and important information into online systems for record retention, ensuring complete confidentiality. ► Tracked progress status of 25-30 students annually; entering and maintaining performance reports into databases. ► Efficiently managed all aspects of candidate selection processes, including review of evaluation surveys, selection, and notification of final decision.

• Provided hands-on programmatic support to department’s chair, faculty, staff, and students, keeping all stakeholders updated on new programs; conceptualized and enforced departmental rules, regulations, and guidelines, ensuring compliance with code of ethics and conduct certification. • Organized program supporting team of five and boosted team morale through facilitating interactive events and monthly seminars; assisted with improving employee engagement and morale by leading programs to enhance synergies among employees while updating human operations policies and ensuring optimum compliance. • Significantly contributed to coordinating special events and conferences, scheduling, and budgeting activities by effectively liaising with cross-functional departments. • Partnered with HR to influence handbook compliance and revise outdated handbook guidelines, streamlining the process and increasing employee satisfaction. Key Accomplishments: ► Identified and reported violations of staff or student misconduct and disciplinary actions to duly authorized departments. ► Revamped policies and created strong visionary goals to bolster staff morale; leading to optimal performance metrics. ► Contributed to the development of program support team and suggested employee engagement ideas during program debriefings.

• Delivered administrative support to an after-school program throughout the planning and implementation of educational, and professional programs for youth development. Key Accomplishments: ► Initiated youth-based reforms by arranging activities based on positive student dignity and self-esteem. ► Monitored program execution timelines and continuously communicated program status to the manager. ► Facilitated students with service-learning programs to prepare all students for practical and professional approaches.