elizabeth henk

customer service representative

About

I am a student currently on leave looking for part-time to flexible full-time work to help grow my experience in the customer service and information technology fields. I have experience working in call center environments and find that I greatly enjoy engaging in customers in a quality controlled environment. I am a quick learner when it comes to documentation software, and have worked with FileMaker and Cherwell ticketing systems.

Country

united states

City

batavia

Industry

retail

Skill

customer service, call center, information technology, japanese, spanish, microsoft office, cashiering, phone etiquette, retail sales, hospitality, writing, creative writing, food service, technical support, powerpoint, research

Experience

server and cashier

go roma

2011-9 - 2012-12 · 1 yr 4 mos

I was trained on the register and served food to customers. Essentially my position filled three restaurant roles: cashier, server and bussing. As a result, shifts were fast-paced.

sandwich artist

subway

2010-9 - 2011-4 · 8 mos

Food prep, cleaning and customer service. As a shift manager, I also had to delegate tasks to my coworkers and take responsibility for any mistakes or issues that happened during my shifts. I was trained on the cash register and counted/closed out the register at the end of every shift. On closing shifts I took inventory of stock.

sales associate and cashier

petsmart

2016-8 - 2016-10 · 3 mos

it consultant

collegis education

2016-10 - 2017-6 · 9 mos

customer service representative

best buy

2017-10 - Present · 9 yrs

it helpdesker

knox college

2013-5 - 2016-1 · 2 yrs 9 mos

Phone, email and walk-in support for various kinds of problems, including networking and user-level software issues. This job has required innovative problem solving and the ability to research what I don't already know how to resolve.