Elizabeth Gonzalez

• As an assistant manager, duties include, collection of rents, previous balanaces owed, utiltity bill management. • Complete within the 21 day time frame move out statement with invoices and statement for residents who move out. Provide written copy via mail and electronic copy via email. • Manage resident concerns and daily correspondence. Also assisted with resident events. •actively assist property manager with resident conflict resolution

As a leasing consultant meet monthly leasing goals and maintained a 30.3 closing ration. Averaged about 10 move in per month with about 12 to 15 leases. Nominated for leasing consultant of the year for 2017, Star Associate for the California region 2017. • Assisted new residents with move in documentation, lease generation, and after move in follow up.

• Manages daily operations of office in regards to providing exemplary customer service to both new and existing clients as well as maintaining sensitive documentation. • Consults with underwriters, agents, accounting associates, and sales assistants to effectively communicate and obtain customer needs, disseminating information quickly and concisely. • Delivers monthly sales quota to completion with 98% efficacy often surpassing stated dollar amounts for the region. • Effectively multi-tasks between delivering incremental up sells to existing clients while resolving customer service issues as needed. • Actively participates in ongoing biweekly industry and product-related trainings to maintain knowledge of concepts such as up-selling, skill building and customer retention.

• Supervised five multi-housing apartment buildings and 3 commercial properties. • Personal assistant to property owner. • Duties required for each property included but were not limited to rent deposits, leasing, Quickbooks bill payments, supervising onsite managers, running onsite inspections and processing applications.. 


• Managed six cashiers and four courtesy clerks on a given shift. • Pulled daily reports to verify store revenue and reduce the amount of shrink. • Performed closing duties including but not limited to balancing the safe, closing out accounting and transporting currency. • Onboarded new hires with training materials in addition to hands on coaching.

Worked full time at Albertsons Supermarket while completing a customer service internship at Delta Airlines during my tenure at OCC.