Elissa Mirsky

In my current role as a Retirement Processing Analyst, I manage complex workflows for processing retirement applications, including calculating benefits and determining member eligibility. I oversee and conduct quality control for the Initial Review and Retirement Elections workflow, ensuring accuracy through detailed research and analysis of retirement documents. My responsibilities include composing official correspondence using Microsoft Word, effectively communicating with supervisors and team members, and training new team members as needed. I handle issues related to member accounts and update journals accordingly. I have assisted in updating SOP manuals and provided process improvement suggestions to supervisors. I have a general knowledge of the North Carolina Retirement plan, retirement laws, and other benefit programs such as Social Security and Defined Contribution plans. I excel in interpreting and applying policies and procedures, performing independent research, and resolving complex issues. Additionally, I collaborate with other work units to coordinate solutions and communicate expectations effectively. My experience includes drafting formal written correspondence and utilizing various software programs to analyze and process data.

In my role as a member of the Imaging and Records team, I was responsible for researching and analyzing incoming mail for the Retirement Systems Division, ensuring all documents were processed accurately and promptly to each member’s account. I reconciled member address corrections using Melissa Data and SmartMover software, and sorted and reviewed outgoing forms and letters for quality control. I served as a backup for processing electronic faxes uploaded through ORBIT to individual accounts, and logged and imaged all incoming checks received by the Retirement Systems Division, distributing them to the appropriate areas. I was solution-oriented, finding ways to save costs and solve issues for both internal and external customers. My strong attention to detail enabled me to multitask efficiently and effectively with little to no supervision. I excelled at working independently as well as within a team setting. My exceptional interpersonal skills allowed me to communicate effectively with internal and external customers through Email, US Mail, and ORBIT’s Journal. Additionally, I coached and trained team members, creating group employee engagement opportunities focused on improving team collaboration and work processes. I analyzed disability applications for completeness and imaged documents as they arrived, demonstrating a working knowledge of various disability types and document types. I have experience using Microsoft Office, with daily use of Word and Excel to calculate team metrics for errors and turnaround time. I am also experienced with teleconferencing via Zoom and GoToMeeting, as well as team messaging platforms such as Slack and Microsoft Teams.

In my role as an HR Operations Admin, I served as the first point of contact for all employee grievances and partnered with the HR Business Partner to conduct necessary investigations. I efficiently completed a high volume of tasks with minimal guidance or supervision while maintaining sensitivity to deadlines. I acted as the go-to person for all areas and departments, managing multiple priorities, solving problems, and helping the team stay organized. I was responsible for clearing flags in the system, accessing attendance points, and collecting and organizing time-off requests for both associates and managers. I identified, tracked, and reconciled missing time punches, and assisted with HR-related questions and concerns. I maintained accurate warehouse headcounts and created daily HR reports using Microsoft Excel and Word. Supporting daily management of department duties, I trained associates and ensured successful performance through tracking, reporting, and coaching. I extensively used Microsoft Excel to develop daily metric reports for warehouse attendance and workflow and used an RFID Tracking System to track metrics for quantity and timeliness on the warehouse floor. I implemented employee surveys and questionnaires, assisting the HR Business Partner in analysis and action planning based on survey results. I was responsible for onboarding and partnered with the recruitment team to hire associates based on business forecasts. I collaborated with business leaders to maintain a highly motivated and engaged workforce and drove engagement initiatives. Additionally, I assisted in conducting vendor audits to ensure labor compliance and supported career path sessions and roundtables to help the Learning and Development team conduct training need assessments for employees across all levels.

Write weekly articles on health, wellness, and lifestyle. My area focus is plant-based eating and recipes, mindfulness, self-care, and fitness.

In my role as a Supervisor in the Shoe Department, I drove customer service excellence by coaching and monitoring selling behaviors, teaching product knowledge, and communicating policies and procedures. I analyzed and reviewed daily and weekly sales reports, identified deficient areas, and implemented action plans to exceed sales goals. I provided input for performance evaluations, ensuring Associates participated in developing individual performance improvement plans. I reviewed and utilized Associate Scorecards to provide recognition and partnered with the Sales Manager to develop and communicate strategies to improve results. Occasionally, I participated in active supervision by circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume within my area of responsibility. I managed customer service issues as needed and assisted with customer and colleague flow according to the business's needs. I executed store opening and closing procedures, provided feedback, and contributed observations to build lasting customer-centric relationships. I oversaw the execution and completion of daily fulfillment responsibilities and had practical knowledge of POS, MPOS, RF equipment, MyClient, and MyStore app. Additionally, I interviewed candidates for position vacancies as needed.

Monitor email boxes for requests, create, update, and maintain support tickets using ESTM and SASHA ticket management systems

Manage and oversee all aspects of running a fashion and lifestyle publication at the creative and business realm. Responsible for final business decisions, content, financial viability and success. Brainstorm and create editorial boards for upcoming issues, review articles, photos, layouts, and design for accuracy. Manage a small staff of five, obtain sponsorship, network and build lasting relationships with other creatives, businesses, staff.

Provide various administrative duties in a five-person staffing agency. Answer phones, calendar management, set appointments, and interact with clients face to face and via telephone. Sort and distribute mail, inventory management, and restock office supplies. Assist officer manager with special projects.

Contribute weekly writings on celebrity and entertainment news.