Elissa Shorrock, CRHA, CHRP

With a passion for optimizing organizational performance, I thrive on crafting strategies that not only address HR challenges but also resonate with the company's values. Leveraging my expertise, I partner with clients to create impactful solutions that maximize efficiency, employee engagement, and overall success. What sets my approach apart is the unwavering commitment to working within your budget constraints, ensuring that every solution proposed is not only effective but also cost-effective. Let's collaborate to transform your HR landscape and drive sustainable growth.

Strategic HR Leadership Partner with founders to develop HR strategies aligned with startup goals and growth plans. Establish a scalable organizational structure to support rapid expansion. Talent Acquisition and Onboarding Design and implement hiring strategies to attract top talent in a competitive market. Create engaging onboarding programs to integrate new hires and align them with the company culture. HR Infrastructure Build foundational policies and processes to ensure compliance and operational efficiency. Implement scalable systems for payroll, benefits, and performance management. Culture and Engagement Define and nurture a values-driven company culture that supports innovation and collaboration. Develop initiatives to enhance employee satisfaction and retention during periods of rapid growth. Leadership Support Coach founders on effective leadership practices and team development strategies. Facilitate conflict resolution and team-building activities to strengthen collaboration.

Managed day to day Employee Service Center (ESC) operations Reviewed and analyzed call statistics and implemented improvements Motivated and developed employees to achieve strong customer service orientation Established a cooperative, team-oriented environment and ensured ownership and accountability Identified areas of improvement with regards to HR processes and training needs in order to ensure successful operations

Provided expert-level resolution to problems escalated from Employee Service Representatives (ESR) Where necessary, provided interpretation of company HR policies and procedures and identified gaps Documented knowledge base available to ESR’s Developed and maintained understanding of HR policies, Employee Service Center applications and processes Acted as the primary contact for employee issues and complaints with vendors Responsible for the billing of benefit premiums for employees on leave of absence

Acted as the first point of contact for both US and Canadian employees regarding inquiries or issues related to payroll, compensation, pension, benefits and leave of absence Responsible for the maintenance of personnel records in SAP Identified gaps in knowledge and advised HR Specialists

Won silver medal for the Human Resource Management Case at HR Symposium in 2007. Participated in the Commerce Games 2008.