Elisa Juarez

-Serves as a primary point of contact for clients on eBOS projects. -Coordinate with internal departments to ensure timely execution of purchase orders, delivery schedules, and project Miles stones. -Track and escalate issues related to lead times capacity planning in contract execution. -Collaborate with leadership to maintain and update. Monthly revenue forecast. -Oversee lien waivers, master Service agreements, and other contractual, documentation -Work closely with marketing, legal, procurement and operation teams to line deliverables and resolve issues.

In my professional experience, I have successfully led a team of 9 Account Manager II direct reports, where my primary focus was on optimizing operations and elevating customer satisfaction levels. I have a strong aptitude for managing customer escalations and swiftly resolving disputes, along with a proven ability to implement effective strategies to recover revenue from accounts overdue by 60 days or more. Moreover, I have showcased my proficiency in providing comprehensive training to new hires in the account manager role, ensuring their seamless integration into the team. Additionally, I have conducted thorough research aimed at optimizing inventory consumption and refining billing processes, further contributing to organizational efficiency and effectiveness

In my role, I successfully managed 9 client portfolios, meticulously ensuring compliance with contract terms and obligations. Additionally, I actively participated in the mapping of account management processes, contributing to the refinement and optimization of our workflows. Through regular meetings and dedicated attention to contract obligations, I consistently delivered exceptional customer support, fostering strong client relationships. My keen understanding of contract scope and deliverables allowed for precise execution and effective communication with stakeholders. Furthermore, I adeptly handled a high volume of customer requests utilizing the NovaSource ticketing system, demonstrating efficiency and proficiency in managing client inquiries and concerns.

I served as a pivotal support pillar to C-Level Staff, offering comprehensive administrative assistance. This included the preparation and management of various written documents, reports, and notes, ensuring accuracy and professionalism at all times. I efficiently coordinated travel arrangements, maintained meticulously organized calendars, and flawlessly managed events, optimizing executive schedules and commitments. Upholding strict confidentiality standards, I handled sensitive information with utmost discretion and integrity. Additionally, I facilitated processes integral to the Legal/compliance and Finance departments, contributing to regulatory compliance and operational efficiency. Furthermore, I played a key role in the coordination of Earnings Call processes, ensuring smooth and effective communication with stakeholders.

In my capacity, I effectively managed the day-to-day operations of housekeeping, maintenance, and reception services, ensuring a seamless and welcoming environment for all stakeholders. I was responsible for processing Purchase Requests for third-party contractor work and supplies, meticulously overseeing procurement processes to meet operational needs. Collaborating closely with EH&S, I played a key role in implementing COVID-19 office protocols, prioritizing the health and safety of employees and visitors. Additionally, I led office redesign projects, from soliciting bids to securing approvals, optimizing workspace functionality and aesthetics. Moreover, I actively contributed as a member of the First Solar Safety Team, demonstrating a commitment to maintaining a safe work environment, and served as the Activities Team Lead, fostering a positive and engaging workplace culture.

I managed seating assignments for a large workforce, ensuring efficient space and resource utilization. I reviewed third-party vendor contracts to verify accuracy and adherence to company standards. Utilizing SAP, I streamlined procurement procedures by processing Purchase Requisitions. Additionally, I coordinated office redesign projects to enhance functionality and aesthetics. As an active member of the First Solar Safety Team, I contributed to maintaining a secure work environment. I established and optimized administrative processes, overseeing daily shipments and maintaining meticulous records. Furthermore, I managed housekeeping and office management duties, facilitated new hire processing, and updated reports for efficient office management. Additionally, I conducted audits on contractor time card reports and organized electronic files for the Contract Labor Department. I also developed training materials for SAP Work Authorization processes, supported HR in paper file conversion projects, and improved file organization through high-volume scanning activities.

In my role, I provided comprehensive support to the CEO, overseeing hiring processes and ensuring alignment with organizational objectives. I took charge of managing daily sales operations, diligently monitoring employee performance to meet established goals on a daily, weekly, and monthly basis. Additionally, I supervised a team of fifteen employees, encompassing training initiatives and conducting regular performance evaluations to foster professional development. Moreover, I spearheaded the design and execution of all marketing and training strategies, demonstrating a proactive approach to enhancing company visibility and employee skill sets. Furthermore, I assumed responsibility for reviewing client applications, credit reports, and contracts, ensuring compliance and safeguarding the company's interests.