Elisa Fernández

• Assign tasks to internal teams and assist with schedule management. • Act as the point of contact and communicate project status to all participants. • Use tools to monitor working hours, plans and invoice finished works. • Create and maintain comprehensive project documentation, plans and reports. • Enrol teams in new projects' operational system and inductions. • Monitor projects progress and handle any issues that arise. • Supervision and management of incidents, maintenance requests and council complaints. • Application and follow-up on the request of permits from asset owners. • Optimisation and development of internal administrative procedures.

• Efficiently coordinate job scheduling and liaise with supervisors to maintain seamless operations. • Skilfully manage customer quotes and efficiently process purchase orders. • Maintain accuracy while entering data into the local system. • Foster positive relationships with suppliers through effective communication. • Streamline job preparation for Design and Factory/Production teams. • Produce and deliver timely reports to the Operations Manager and Managing Director.

• Responsible for driving business results through continuous development of the store team, optimised management of store image, product, and operations. • Worked closely with the Store Manager across all aspects of store operations, customer service and coaching and motivating team members. • Ensured compliance with all business policies, procedures and Code of Conduct. • Management and completion of daily and weekly operational tasks and activities. • Delivered excellent customer service experience in line with company values and expectations. • Provided outstanding customer service, growth of customer database and increase client retention.

• Manage end-to-end travel and training budgets and bookings for all sales conferences and meetings. • Create, develop, and implement store processes for daily reports and activities. • Organise and conduct sales training for store team members. • Responsible for inventory process, training, and support store team members during stock take. • Direct point of contact between stores and warehouse for logistical issues; delivery incident management; manage and process all store stock returns.

• Executive Assistant to the Managing Director. • Organising and managing team workshops and sales meetings, within assigned budgets. • Serve as a key user for SAP migration from local to global system. • Manage and update Master Data Pricing in local SAP. • Responsible for product order creation, invoice approval and follow-up. • In charge of G-Suite implementation, migration and conducting training for Spain and Portugal team members.