elisabetta motta

In addition to International Customer Service / Sales support role and to the already FS&RE support role .

Customer Service for Non Paint Materials for Toyota Motor Italia Spa , relationship with the supplier directly for the role; orders and process of received directly by the Body and paint Specialist . I take care of the customer satisfaction needs from the order receiving to the to the shipment from Cavenago warehouse (last step)

I started this challenge taking the opportunity offered by a European Project for Powder Coatings business whose aim was the creation for the first time of the the INSIDE SALES REPRESENTATIVE (ISR) role. The role is a combination of Customer Service / selling and Marketing activity ( office location). Aim of the project was to re-activate dormant customer ( also where an agent was ) and search for new in Italy ,Operating area : all Italy Training and experience : as preparation I spent one week in France with all European team to be trained attending a Selling with Result course ( kept in English language from PBA training consultant - UK) and a training in labor regarding the technical knowledge of the products and the different qualities ( characteristichs of the different powder , different use , ..) and a trial in spraying. Other activies : support to traslate all the documents (marketing-some technicals ) from English language to Italian for starting the new tool Salesforce.com for Italy for ISR Italy.

Returned to the position of Assistant of the Technical Manager for Fiat ( OEM ) - relationship with Fiat central lab , support and coordination of internal laboratory and of the technical Manager . Starting from March 2006 in addition to : Purchase dept for 3 refinishes brands in support to he customer services and support to Finance in Spain. New challenge added has been the local support for the Expence reports due to the introduction of the web program Concur

* Customer Service with the care of the customers located in the North of Italy and at the same time of the foreign customers ( Greece market and Russia) for powder paint products * Daily contacts with foreign countries and , afterward daily use of English language . * Support to the Business management and to the commerciale Direction

Assistant of the Technical Manager for the supply of liquid paints ( OEM) to Fiat Group . Direct relationship in accordance to the Technical Manager with the Fiat Central Laboratory in Turin , support of the technical documentation ( safety data sheet and technical documents) . Daily use of English Language for communication in the company . Developed the knowledge of systems never used before as SAP

* Role with the aim to search and communicate all information regarding colour range for solving the problems of the bodyshops related to the car restore. * Daily use of English and German languages for communication between the Central and the external worldwide coloristic offices. * Direct contact with the italian car maker and partially with motorbyke producer to obtain colour range products and official colour panels to be used to develop colour formulations. * In absence of the colleagues of the Green line I cover also their role.

* Employee in the accountability office related to the customer ( credit issue) . * First work, the role was related to the data insert of the insolvent customer . * Worked directly with the Credit manager

Customer Service for importers of Greece and Malta (from December 2015) for the 3 brands of the company ( liquid paints for refinish) The relationship with them, has no limitation to the normal activity a of Customer Service (CSR) but it's as support in sales activities with the Sales Supervisors Greece, Cyprus, Malta. Relationship with colleagues of other sites for customer satisfaction solution. Salesforce.com key user for Italian customer service ( Rush shipments, service cases , accounts managing etc..) .