elisabeth burrell

* Managed a $1.7 million location, leading a staff of 4 managers and up to 15 associates to achieve daily, weekly, and monthly sales goals * Maintained a high level of customer service and fostered client relationships to increase customer loyalty * Lead operation of store at all levels, including hiring and training of staff, backroom operations, and store visuals and standards * Identified inventory needs and partnered with corporate office to maintain appropriate product * Increased sales 6.4% over LY during 6 month tenure * Traveled to neighboring locations to lead management trainings and re-configuration of stores to enhance sales and operations * Lead weekly management meetings to discuss store operations and profitability; implemented initiatives to increase traffic and enhance customer experience

* Responsible for overall sales goals, customer experience, and hiring/training of all staff members * Coached staff to provide top level service on sales floor and through phone orders * Trained all new members of management at flagship location and sister location * Received 100% on two customer service secret shops while managing the sales floor * Successfully prepared and operated three separate inventories, reducing shrink from 6.75% to 2.7%

* Managed sales floor operation and customer experience for all staff * Consistently ranked highest among managers in sales and conversion categories during management segments * Lead training initiatives and roll-out of new sales practices to all employees

* Managed sales floor during two-hour segments to drive sales, conversion, average dollar sales and customer experience * Maintained highest success rate of management segments across team of 8 managers * Focus on associate training to enhance customer experience * Managed “roll-outs” and floor resets (bi-weekly to monthly basis) to maintain visual standards and launch new product lines