Elina Kurennaya
Guest Service Executive @ Jumeirah
About
To secure a position as a hotel receptionist, which will allow me to use my skills in customer service, multi-tasking, and problem-solving to provide excellent service to guests and contribute to the success of a hotel operation. I am dedicated to learning and adapting to the specific needs and goals of the hotel, and I am excited to be part of a team that values customer satisfaction and high quality service.
Kazakhstan
Oral
Hospitality
Customer Satisfaction, Organization Skills, Communication, Russian, Check-in, Guest Services, English, Opera, Data Analysis, Analytical Skills, Financial Analysis, Business Analysis, Accounting, Advertising, Hospitality Industry, Negotiation, Microsoft Word, Reservations, Receptionist Duties, Hospitality Service
Experience
Guest Service Executive
Jumeirah
Dubai, United Arab Emirates
Receptionist
Rixos Premium Dubai
Dubai, United Arab Emirates
Hostess
Matthews Restaurant
United States
Welcome guests to the venue. Provide accurate wait times and monitor waiting lists. Manage reservations. Escort customers to assigned dining or bar areas. Provide menus and announce Waiter/Waitress’s name. Greet customers upon their departure. Coordinate with wait staff about available seating options. Maintain a clean reception area. Cater to guests who require extra attention (e.g. children, elderly). Answer incoming calls and address customers’ queries. Assist wait staff as needed. Ensure effective and fast delivery service by the servers. Inspect dining facilities and ensure proper maintenance. Assign tasks to the serving personnel for smooth running of the business. Schedule reservations in advance for guest. Ensure that guests receive quality service. Ensure that all guests requirement are timely met. Monitor the activities of the servers. Answering any initial questions they may have. Ask for a feedback and monitor all complain
Receptionist
Green Park Borovoe
Nur-Sultan, Kazakhstan
Education
West Kazakhstan State University
Economics
Elina Kurennaya's Contact Information
Phone
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