Elias Raad

• Lead the strategic oversight and execution of multiple high-impact IT projects, ensuring alignment with organizational goals and delivering within scope, time, and budget constraints. • Provide visionary leadership and mentorship to the team, fostering a culture of excellence, innovation, and continuous improvement. • Proven track record of increasing customer retention by 20% and reducing churn by 15% through effective customer onboarding and support strategies. • Engage with C-level executives and senior stakeholders to define project objectives, deliverables, and success criteria, ensuring comprehensive alignment with business strategies. • Develop and implement advanced project management methodologies and best practices, enhancing organizational efficiency and project delivery success rates. • Drive comprehensive risk management strategies, proactively identifying and mitigating potential project risks and issues to ensure seamless project execution. • Oversee resource planning and allocation, optimizing the utilization of personnel, budgets, and other critical resources to maximize project outcomes. • Conduct high-level project portfolio management, prioritizing projects based on strategic value and ensuring optimal resource allocation across the project portfolio. • Champion the adoption of Agile, Kanban, and other innovative project management methodologies, tailoring approaches to fit project-specific needs and driving successful project outcomes. • Facilitate cross-functional collaboration and communication, ensuring all project teams are aligned and working towards common objectives. • Deliver detailed project performance reports and presentations to executive leadership, providing insights and recommendations to drive strategic decision-making.

• Lead and manage teams in delivering complex projects on time, within budget, and to the highest standards. • Successfully implemented Agile methodologies across the organization, resulting in a 30% increase in project efficiency. • Cope a portfolio of many projects simultaneously, ensuring that all projects were aligned with organizational goals and objectives. • Cultivated strong relationships with key stakeholders and maintained open communication throughout the project lifecycle. • Develop and implemented risk mitigation strategies that reduced project vulnerabilities by 20%. • Facilitate regular project status updates and provided comprehensive progress reports to senior leadership and stakeholders. • Collaborate harmoniously with cross-functional teams such as IT, engineering, and marketing, ensuring seamless convergence of project goals with organizational imperatives.

• Manage IT and Data Center IT Infrastructure projects. • Strong understanding of cloud technologies/ security such as Amazon AWS, Google, Azure, and Oracle. • Work closely with business stakeholders to gather business requirements and ensure successful completion of projects. • Provide infrastructure services vision, enable innovation and seek to leverage IT trends (API’s) that can create business value consistent with the company’s requirements and expectations. • Liaise with Product/Service Managers to provide feedback from clients about product /service requirements. • Supervise the company's cloud computing strategy via cloud app deployment, administration, and support • Develop solutions and organize, plan, creating & delivering compelling proof of concept demonstrations. • Design architecture to enable cloud migration programs, and analyze the existing applications. • Participate in the formulation of the company's enterprise architecture and business system plans; asses cost and feasibility, and ensure the plan is aligned with and supports the strategic goals of the business. • Management of 3rd party vendor work, contractors, and suppliers across the project.

• Design and implement Infrastructure Virtualization(VMware) and Private Cloud. • Design and deployment with Openshift and Kubernetes platform containers. • Design and Deploy all Microsoft Solutions including AD Domain Controllers with Trusted Domains in Forest HYPER- V, DFS, DNS, DHCP, NLB & Windows Failover Clustering (File Server, SQL, Application Clustering, Citrix). • Manage Infrastructure projects for banking applications. • Design and Deploy Storages & Backup Solutions with Disaster Recovery Solutions. • Operate Systems ( Linux"RedHat", Unix"HP-UX", Microsoft Windows Servers). • Enterprise Datacenter Management & Operating System. • Storage & Backup Solutions with Disaster Recovery Solutions. • Network Security& SAN Fabrics Management.

-Install and configure computer hardware, software, systems, networks and peripherals -Monitor and maintain computer systems and networks -Respond in a timely manner to service issues and requests -Provide technical support across the company -Set up accounts for new users -Repair and replace equipment as necessary -Assess new technology and Applications -Test and evaluate new technology -Conduct electrical safety checks on computer equipment. -provide support, including procedural documentation and relevant reports -Follow diagrams and written instructions to repair a fault or set up a system -Support the roll-out of new applications