Eliangela Lopes

Support in the development of writing and internal communication strategies. Writing and editing content for emails and LinkedIn. Collaboration in the creation of campaigns and materials for corporate communication.

Contributor & Writer at Mauá Memória — I research and produce narrative texts that preserve and highlight the historical identity of the city of Mauá. My work focuses on transforming local memories, archival materials, and oral histories into engaging, accessible storytelling for a broader audience.

Developed and produced content for social media platforms, including Instagram and TikTok. Designed promotional materials for daily offers, boosting audience engagement. Managed photography and video production to enhance brand visibility.

Analyzed administrative routines, including accounts payable and billing. Prepared management reports and financial forecasts to support decision-making. Managed sales reporting processes, collections, and inventory control.

Provided customer service, ensuring efficient support and issue resolution. Issued invoices and managed billing, including accounts payable. Monitored equipment loans and oversaw daily administrative and commercial tasks (Excel). Prepared daily sales reports to support department management. Managed a team of 5 employees: organized work schedules and provided feedback to management. Communicated with suppliers and handled purchases as needed.

Assisted in the implementation of a new ESL system and supported employees in its operation. Registered new clients and maintained organized records in the system. Managed controls in the Vehicle Maintenance department, including preventive and corrective maintenance. Created service orders for vehicle maintenance and coordinated with the finance department for invoice posting. Oversaw stock management for vehicle parts in the warehouse.

Managed documentation for company and third-party vehicles, ensuring compliance and up-to-date records. Monitored fuel usage and controlled fines and payment deadlines. Prepared monthly license expiration reports for management. Organized procedures and documentation for SSASMAQ audits.

Registered drivers in the system and maintained accurate personnel records. Managed personal risk controls in coordination with BUONNY insurance. Oversaw service contracts for third-party contractors. Maintained and monitored data in the GEROT routine management system for audit compliance.

Registered drivers, transporters, and equipment in the RDC operational system. Managed travel settlements and monitored fines. Updated documents, licenses, and cost maps, and coordinated the distribution of uniforms and PPE (Personal Protective Equipment).

Issued and recorded sales, purchase, CTRC, and service invoices in the Contimatic Phoenix system. Managed tax issuance and compliance with fiscal obligations. Prepared and submitted fiscal documents, including DANFE, DCTF, and Nota Fiscal Paulista.

Provided customer support via PABX telephone system and in-person, ensuring prompt and effective assistance. Assisted clients with inquiries, requests, and issue resolution, maintaining high levels of satisfaction.