eli mantis

senior service advisor - client relationship manager

Country

canada

City

montréal

Industry

financial services

Skill

customer service, team leadership, microsoft office, teamwork, leadership, marketing, time management, management, strategy, microsoft excel, writing, phone etiquette, multilingual, sales, social media, increase productivity, microsoft word, powerpoint, team building, customer satisfaction, retail

Experience

senior service advisor - client relationship manager

bmo financial group

2019-3 - Present · 7 yrs 6 mos

dedicated specialist, corporate cards

bmo corporate finance division

2017-8 - 2019-3 · 1 yr 8 mos

sales associate cashier

inditex

2007-1 - 2010-1 · 3 yrs 1 mo

* Customer service and sales representative * Cashier, responsible for opening, closing and balancing cashes * Maintaining and updating store merchandising/visual displays * Obtaining performance and sales targets

associate, credit cards - mastercard

bmo financial group

2014-10 - 2011-8

* Associate, Corporate Cards (2014 - present) * Service oriented with ability to proactively listen to customer needs and solve problems * Developed strong communication skills (over the telephone & writing) * Demonstrated the ability to multi-task and make difficult decisions * Demonstrated the ability to actively listen, problem solve and identify opportunities * Providing advice & support to business and corporate clientele * Responding to all inbound customer service inquiries through multiple platforms (phone, e-mail, fax and online banking) * Demonstrating enthusiasm, confidence and professionalism * Participating in team meetings while contributing to a positive team environment * Accomplishments * 2015 Q4 Top Performer * Member of BMO Pulse Committee - Developing new strategies to increase employee engagement * Member of BMO Tracking Committee - Developing new strategies to increase paperwork productivity across department