Elhossainy Adel

- Development of Customer Service Programs with a focus on Revenue Protection and System Losses. - Standardize support centre processes and introduce new methodologies and tools. Significantly increased efficiency and reduce customer response times. - Develop a Customer Service Training Program to address current customer service deficiencies. - Protected LE 28+ billion annual revenue streams through improved global customer support and quick problem resolution. - Cut costs LE83 million and customer response time25% by setting up 6 call centre operations across Egypt.

- Managed end to end project life cycle from initiation, planning, design, development, testing, and deployment of Telecom Egypt network. - Managed network core and access layer revamp to increase network capability and reliability - Managed new products launching and residential sales and installations of IP based high-speed internet and on-demand video - Ensured successful and timely installations. - Improved cost control by eliminating needless expenses.

- Successfully exceeded yearly sales goal year over year (2014, 2015, 2016) by 25%. - Increases sales pipeline by 40% from 2014 to 2016 thru pursuit of leads and business development. - Successfully manage network transformation from cupper to fibre to the curb. - Proactively ensure compliance to operations service requirements through deployment and program activities to minimise and mitigate network down times and poor quality - Providing direction and value- add to the network design, deployment and service delivery process.

- Proactively ensure compliance to operations service requirements through deployment and program activities to minimise and mitigate interference between programmes. - providing direction and value- add to the TX design, deployment and capacity delivery process to drive OLO and Microwave performance - Owning the Ops requirements for transmission fault and performance monitoring - Responsible for identifying opportunities to optimise transmission services and activities to reduce impact to customers, improve transmission resilience, reliability and performance - Create documentation and provide management of overall estate architecture against existing and future design.

- Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures. - Develops and empowers direct reports to make decisions and take action. Demonstrates Company's values, maintains a positive open demeanour and encourages different points of view, moves team forward through change. - Provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration. - Defines and is accountable to overall budget, staffing requirements, spending strategies that provide for growth, yet drives cost efficiencies - Develops short-term and long-term objectives, goals and strategies that raise and maintain customer service factors, customer retention and customer revenue.

- Managing customers’ trouble tickets, and service delivery process. - Managing preventive maintenance processes. - Managing different OSP project from small to big one with different stakeholders and different vendors. - Handling different complementary administrative and communication issues internally and externally (Public utilities, companies ... etc).