Mohamed Taher El Hafiane

Representing the Giorgio Armani brand in a luxury retail environment, providing personalized beauty consultations and driving sales through expert product knowledge and exceptional service.  Assist customers with fragrance and beauty selections based on their preferences  Achieve sales targets and promote new product launches  Maintain high visual merchandising and display standards  Process payments efficiently using POS systems  Build lasting client relationships through personalized attention

 Oversee daily operations of the Nike store, ensuring efficient workflow and adherence to company standards.  Provide leadership and guidance to a team of sales associates, fostering a positive and productive work environment.  Train new staff members on product knowledge, customer service skills, and company policies.  Monitor inventory levels and merchandise displays, ensuring optimal presentation and organization.  Collaborate with management to develop sales strategies and meet performance targets.  Address customer inquiries and concerns, striving to provide exceptional service and resolve issues promptly.

I am responsible to handle the daily cash transfer to the bank, answering all official emails and back-office tasks, my main goal is to maximize revenue growth and improve customer satisfaction. My duties include performing customer service, stock management and product display. • Received a high volume of positive feedback from daily customers • Offered alternative out of stock products for sale maximization • Inventory champion, receiving and transfer products from and to the warehouse. • Handled various situations within the store, customer complaints.

Actively participated in a variety of academic and creative societies related to English language, literature, and communication. These experiences enhanced my analytical thinking, communication skills, and passion for literary arts. English Literature Society: Engaged in regular discussions on classic and contemporary literature; attended guest lectures by authors and literary scholars; participated in book clubs and academic seminars. Creative Writing Club: Contributed original poetry and short stories to student publications; took part in writing workshops and peer review sessions; performed at open mic nights and spoken word events. Debate and Public Speaking Society: Developed skills in argumentation and rhetoric; represented the university in intercollegiate debates and Model UN conferences; received training in persuasive speech and structured debate formats.