Eleni Bouroulidou

E-shop Administrator | Expert in Spanish Market @ BSB Fashion

About

I am a passionate and versatile professional with a Master’s degree in Social Work and a Bsc in Nutrition and Dietetics, combining a unique blend of skills in customer service, healthcare, and e-commerce. Over the years, I’ve cultivated expertise in multilingual customer support, online retail management, and nutritional counseling, all while prioritizing client well-being and satisfaction. Currently, I am an E-shop Administrator specializing in the Spanish market, where I manage online store operations, optimize product listings, and drive customer engagement through digital marketing strategies and social media campaigns. I also have a deep understanding of the Spanish-speaking market, leveraging cultural insights to improve product offerings and tailor customer communications. My diverse career spans roles such as Spanish/English Customer Support Specialist for top companies like Airbnb, where I developed strong communication and problem-solving abilities, ensuring customer satisfaction in fast-paced environments. I also bring experience from my time as a Social Caregiver and Maternal & Feeding Counsellor, supporting individuals and families in need, applying my knowledge of nutrition and social work to improve overall health and well-being. I am passionate about creating positive experiences, whether it’s supporting individuals through their health journey, helping businesses grow through excellent customer service, or optimizing online retail operations. Always eager to learn and grow, I’m looking forward to contributing my diverse skill set to innovative and customer-centric teams.

Country

Greece

City

Athens

Industry

Non-profit Organization Management

Skill

Attention to Detail, Health Care Professionals, Appointment Scheduling, Invoicing, English as a Second Language (ESL), Content Localization, E-commerce Management, Spanish Market Insights, Social Media Marketing, Fashion Industry Knowledge, Influencer Marketing, Product Translation (Spanish), Customer Support (Spanish), Email Marketing & Newsletters, Digital Marketing Strategy, ERP Systems, Enterprise Resource Planning (ERP), Contact Centers, Chat, Health & Wellness

Experience

E-shop Administrator | Expert in Spanish Market

BSB Fashion

2023-11 - Present · 2 yrs 11 mos

Athens

- Manage daily operations of the online store, ensuring smooth shopping experience for Spanish-speaking customers. - Utilize ERP systems to manage product inventory, update listings, and ensure accurate product information across the online store. - Send targeted newsletters, enhancing customer engagement and driving sales for the Spanish market. - Oversee social media accounts (Instagram, Facebook, etc.), setting up posts, running campaigns, and collaborating with influencers to boost brand visibility. - Translate product descriptions, web content, and other materials into Spanish, ensuring accuracy and cultural relevance for the target market. - Gather and apply Spanish market insights to optimize marketing campaigns and product offerings. - Communicate directly with Spanish customers to provide support, answer questions, and resolve issues, ensuring a high level of customer satisfaction. - Collaborate with shipping companies to ensure prompt and accurate delivery of products, addressing any logistics concerns.

Nutritionist

2014-4 - Present · 12 yrs 6 mos

Thessaloniki, Central Macedonia, Greece

Spanish / English Customer Support Specialist for Airbnb

Webhelp

2023-6 - 2023-10 · 5 mos

Athens, Attiki, Greece

- Manage inbound calls and messages - Manage outbound calls - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate , valid and complete information by using the right tools - Meet personal / customer service team targets - Follow communication procedures , guidelines and policies

Bilingual Spanish / English Customer Care Specialist

TaskUs

2022-4 - 2023-6 · 1 yr 3 mos

Thessaloniki, Central Macedonia, Greece

• Provided Quality Customer Service over chat & email B2B. • Solved payment, billing and technical tickets for EMEA market via CRM (Zendesk) • Work under-pressure mantaining two simultaneous chats interactions. • Ensured customers had a quick response time by staying on top of the assigned tickets, with same-day ticket review. • Engaged in human conversations with customers to identify and resolve issues, and provide coaching/growth opportunities for their businesses. • Maintained a positive, empathetic, and professional attitude.