Elena R. Silvani

Responsible for all Operations of 400 agencies (1.200 point of sales) and 14.000 sales representatives: o front end (processes, software) o customer care processes o administrative staff (450 employees) o logistics (layout, rent, maintenance, utilities, cleaning) o fleet (450 cars) Special projects o Sales and Administrative Processes Simplification within the Generali Group Strategy "Simpler, Smarter, Faster". It includes the redesign of the processes in order to reduce company costs, move to paperless processes, digital transformation on 1.200 POS and 400 agencies o Administrative and service model review o Change Management on cross functional projects (e.g. IDD)

Responsible for all claim notification procedures and first level assistance to Generali Italia distribution network and clients. Coordinating 340 people, through 4 middle-management layers, I am in charge of the daily running and the strategic development of the centre, meeting customer service targets as well as planning areas of improvement or development. I ensure that calls are answered by staff within agreed time scales and in an appropriate customer centric manner. The Center is ISO 9001 Certified.

- Monitoring corporate processes to avoid inefficiencies and ensure highest alignment with group internal best practice - Assessment of group IS development requests in order to rationalize and prioritize them - Identify corporate risk factors to minimize impact with improved processes or IS development - Co-ordinate interdisciplinary projects between various business units to make sure implementation is done in accordance to guidelines received from Top Management

Responsible for the overall direction of internal projects, providing services to the organization's portfolio of projects such as guidelines, planning, scheduling, estimating, costing and risk assessment. Ensuring consistency with corporate strategy, consistency of process across projects and customer satisfaction with the service.

Business Unit Manager (FTE: 31) Responsible for executing the company vision of prompt and professional client services, through motivation and leadership. Responsible for managing the day-to-day implementation and operations aspect of the client relationship as well as the achievement of the Service Level Agreements (SLA). Special projects - Set up of additional Branch (Turin) – process and procedure design for traditional business - New IT System Project Management (Group-wide)– application requirements, technical guidelines, supervision – in cooperation with IT and Product Depts - New Product design (Groupwide) –design of new products to be extended to all companies of the Group – in cooperation with Business Development

Responsible for the Marketing and Product Suite and Maintenance, reporting to Marketing Director. Main responsibilities: - Managing a five people team (PMs, Market Analyst, Web Designer, Communication Specialist) - Managing the budget of the area - Management of special projects (Front Office migration, new portal lauch, etc) - Market analysis and positioning - Pricing - Product strategy - Sales tools development

Directly involved in supporting insurance clients improving the effectiveness and efficiency of their core business and developing their marketing and commercial strategies. My role requires an active project management with particular attention to customer relations, cost and time planning, team management and leadership. Typical projects I am normally involved in include but are not limited to: - Business Plan development for insurance start up - Insurance Market entry study - Life and non-life product development - Customer value management - Defining marketing strategies - Process analysis - Claims management effectiveness - Assessing potential partnerships and prospecting - Holding seminars with IRI on insurance related topics Involved in internal project, including: surveys, recruitment, writing and publishing articles.

Strategic analyst for the industrial sector with pan-European responsibility over steel manufacturing, medical instruments, chemical industry and measurement tools. I had complete ownership of each project from its development to delivering the final report to the client. Typical projects included market entry, market positioning and product launch.