elena oulanova

desktop management specialist

About

Currently in the IT field and working towards getting my cyber security master degree. A self-motivated specialist with strong troubleshooting skills and the ability to work in a team structure; hard worker, continuing to grow in IT field; a quick learner with a desire for continuous personal growth. Working well independently or in a group to achieve individual and team goals, providing desktop and server support such as troubleshooting, installations, configuration and maintenance. In-depth knowledge and understanding virtual VMware environment and numerous software packages. Skilled in providing customer and end-user help desk support. Troubleshooting and resolving technical issues and concerns. Comfortable in interacting with all levels of the organization and public.

Country

united states

City

gaithersburg

Industry

higher education

Skill

microsoft sql server, sharepoint, powershell, windows 7, vmware, c#, vb.net, visual studio, server administration, infopath, photoshop, microsoft office, vmware view, vm, windows 8, windows 10, vmware vsphere, vmware vcenter, application configuration, troubleshooting, windows support, server support, laptops, software installation, xml, sharepoint support, desktop application support, system administration, hp printers, ghost imaging, sysprep, remote access, linux, active directory, operating systems

Experience

desktop management specialist

montgomery college

2011-9 - Present · 15 yrs

Education

university of maryland - university college

chelyabinsk state university

physics

1991-1 - 1998-1 · 7 yrs 1 mo

Activities and Societies: Was on volleyball team of CSU.

montgomery college

software development

2011-1 - 2011-1 · 1 mo

Finished software developer courses for TechLEAP Workforce Development and Continue Education (WDCE) program. Non-credit courses: SQL Server for developers SharePoint for developers CSS and HTML with Dreamweaver JavaScript for developers ASP.Net with C# (Sharp)

boston university

software development

2009-1 - 2010-1 · 1 yr 1 mo

Obtained Undergraduate Certificate in Software Development Courses (4 credits each): MET CS 201 Introduction to Computer Science with C++ MET CS 331 Introduction to Object-Oriented Programming MET CS 341 Data Structures with C++ MET CS 503 Windows .NET Application Programming with C# (Sharp)