Elena Musiol

• Product Development: Created complex tailored travel programmes based on end customer requirements achieving high customer satisfaction in demanding US market • Business Development: Strategically planned and executed the development of the Abbey Group’s premium brand Moloney & Kelly in the UK resulting in sales increase of 100 % in 2019 • Client Relationship Management: Built up and maintained strong relationships with B2B clients in US and CA by delivering first class customer service • Operations/Collaboration: Ensured a smooth customer journey from end-to-end by handling large volume of requests efficiently and collaborating with all stakeholders (clients, suppliers and cross-functional internal teams) • Coaching and Training: Trained and mentored seven trainees over six month periods • Projects: Provided technical requirements and tested the Abbey Group’s operations software Tourplan at Moloney & Kelly as part of a project team, resulting in reduced lead times and improved analytics

• Client Relationship Management: Built up and maintained strong relationships with key clients in US and CA, provided customer support and growth opportunities through up- und cross-selling • Operations: Undertook accurate administration of quotes, reservations and invoicing • Problem-solving: Solved problems successfully under pressure during 24/7 emergency back-up service

• Product Development: Created product portfolio displayed in yearly brochure based on client requirements and market trends by effectively collaborating with large range of service providers in France • Business Development: Successfully developed the company’s B2C business segment, including the integration of an acquired company, achieving a sales increase of 300 % over a two-year period • Operations: Analysed group requirements and planned and organised bespoke tours

• Customer Service: Delivered high-quality customer service in French, English and German • Operations: Managed high-volume of arrivals and coordinated maintenance and housekeeping staff Preceded by an internship at Estivel in 2008

Modules include: Sustaining Organisational Performance; Managing Innovation; General Economic Environment and Marketing; Contemporary Issues in Strategic Management; Leadership, Strategy and Innovation, Organisational Change and Management, Master Disseration