elena danilova

customer support representative

About

Customer support consultant – Xsolla

Country

russia

City

russia

Industry

computer games

Skill

pc user, translation, consecutive interpretation, foreign languages, technical translation

Experience

translator, interpreter

cereal partners rus

2014-7 - 2014-9 · 3 mos

interpretation at meetings, translation of technical documentations, technical scopes, business letters, invoices, consignment notes.

interpreter, volunteer

international forum of volunteer organizations “доброволец россии”

2013-11 - 2013-11 · 1 mo

simultaneous and consecutive interpretation rus-eng-rus during presentations and discussions, helping foreign expert to communicate with Russian representatives

interpreter

international documentary film festival flahertiana

2013-10 - 2013-10 · 1 mo

meet-and-greet and departure accompanying of foreign film directors, help with accommodation in a hotel, interpretation

receptionist

astor hotel 3

2014-1 - 2014-7 · 7 mos

* booking, registration and accommodation of foreign guests, consulting on offers and promotions * translation of promotion brochures, catalogues and other documentation * cashier duties, reporting.

customer support representative

xsolla

2014-10 - Present · 12 yrs

supporting customers on-line via e-mails, calls and chats (Russian, English, French) regarding payment process, order statuses handling and resolving customers' complaints and requests, identifying and escalate issues