elena dang

Worked as graduate intern in Member Service & Performance Improvement in Member Service Call Center Developed predictive model to track the number of billing inquiry calls and examine the characteristics of members associated with high calls, including age, gender, plan, product, region, and family size Identified the group with members older than 64 years old represents outlier high-volume call group Initiated solution to address similar issues for the senior group by disseminating information through other less costly sources to reduce the call volume and save cost

Participated in 3 research projects: Cardiovascular Risk Study, Blood Pressure Study, and Microvascular Function in Relation to Air Pollution Gathered data from various sources and performed statistical analysis using SAS package Built linear regression model to test for the correlation between health outcome and exposures to different ambient air pollutants and chemically-characterized size-fractionated particulate matter air pollution

* Developed College Algebra course plan and updated lab activities * Served as a point of contact for 25 students * Graded homework, quizzes, and examinations for 50 students * Conducted tutorial sessions for exam reviews

Activities and Societies: National Society of Leadership and Success

Study advanced data analysis techniques using statistical and programming packages. Study and apply statistical concepts to public health and real world problems Improve important soft skills: teamwork, leadership, communication