Elen Tumanyan

Call Center Agent

Country

Armenia

City

Vanadzor

Industry

Information Technology & Services

Skill

Customer Interaction, Attention to Detail, Customer Service Representatives, Support Management, Russian, Teamwork, English, Phone Etiquette, Customer Support, Active Listening, Cultural Sensitivity, Bookings, Car Rental, Booking Systems, Reservations, Guest Satisfaction, Customer Satisfaction, Organization Skills, Time Management, Customer Relationship Management (CRM)

Experience

Call Center Agent

New Green Way

2024-9 - 2024-11 · 3 mos

Vanadzor, Lori Province, Armenia

In my role as a Call Center Agent, I specialized in contacting potential clients who expressed interest in properties across the UAE. My primary responsibility was to engage with these individuals, verify their specific requirements, and connect them with the appropriate real estate specialists for further assistance.

Call Center Agent

How Tell

2024-6 - 2024-8 · 3 mos

Vanadzor, Lori Province, Armenia

As a Call Center Agent, I provided clients with comprehensive information about various events in Russia, ensuring they had all the details needed to make informed decisions. Additionally, I offered technical support related to our website, helping clients resolve issues quickly and efficiently.

Front Desk Receptionist

Glamping Park

2022-1 - 2024-6 · 2 yrs 6 mos

Lori Province, Armenia

As the first point of contact for guests, I ensure a welcoming and professional atmosphere while providing exceptional customer service. My role involves managing all front desk operations, including check-ins, check-outs, and handling reservations. I thrive in creating a positive guest experience by addressing inquiries, resolving issues, and coordinating with various departments to meet guest needs.