Brian Drake

Lifestyle photography - personality portraits, family and events Off the Cuff Photostream: http://instagram.com/drakelightphotography

Technical SME and product consultant for all current and upcoming products for Mood Media. Providing deep dive technical expertise for internal stakeholders and major clients. Project and People Manager for Tier 3 support organization. Managing ticket and information flows from customers to dev teams and back again. I'm the geek in the room. The guy who can answer that obscure question about power impedance, network setups, and the best way to wire it all together.

I organize, co-ordinate, and execute on-site registration and people tracking systems for enterprise events nationwide. From concept start to finishing reporting I handle it all. I leverage my extensive organizational skills and technical capability to implement registration and people tracking systems for conventions, private corporate workshops, and major expo's. I master: * Projects with deadlines that don't change - ever. * Interfacing with people of all technical capability * Tech that rivals any small business - deployed and removed every couple of days. I am client facing, working directly with client teams to implement sophisticated identification systems, enterprise data collection systems, and reporting. I manage cost of goods balancing - focusing on sophisticated implementation under budget. I provide training both technical and process related to crews of contractors, co-workers, and clients.

Three major applications; Complicated problems to solve; a Support infrastructure to establish - my day to day is filled with collaboration; troubleshooting; growth; and scaling solutions to meet the needs of our customers, the demands of our business, and the satisfaction of everyone. Technical Support; Process Development; Superior Results

Customer-facing software consultant with full responsibility for testing, troubleshooting, and deploying the entire complex high-speed trading and distributed computing software suite. Maximize customer self-support by generating and improving support documentation. Resolve whatever customer frustrations arise quickly and with poise.

Private, encrypted social networking. Company vision, technical focus, hiring, marketing & sales plans, investment management, and volunteer development team coordination.

Database systems development Application & data architecture design SharePoint intranet design & configuration.

IT consulting and support. Process improvements using IT to realize operational savings, including improving a companies carbon footprint through intelligent use of I.T. Infrastructure. Consultation on technical markets not yet exploited by Austin small businesses and expansion opportunities.

S1, a major multi-channel online banking SaaS provider where I was the Implementation Project Manager for over 25 community banks. I coordinated with multiple financial institutions simultaneously to implement web, phone and mobile based interfaces to their host environments; both in the S1 datacenters as well as on-site server systems. I constantly balanced executive, technical and project communication to rapid execution of S1’s software offerings. I leveraged heavily my extensive skills with servers, databases, and web programming languages to keep projects moving forward. I kept the juggling act smooth with my project management expertise. I repeatedly got excellent ratings from my customers and management team in post-execution surveys.