eleanor ashton

* Responding to a high volume of enquiries over the phone and through our website on a daily basis * Writing proposals for clients * Managing the diary efficiently in order to maximise revenue * Loading enquiries, creating contracts and function sheets using Opera * Building quality relationships with clients * Conducting show rounds; requiring extensive product knowledge and client research in order to generate high sales conversion

* Confidently training and leading a team within the sales department * Selling solar panels face to face and over the phone to domestic properties within Victoria and New South Wales Australia * Meeting daily Key performance indicators * Building rapport with customers, showing genuine interest in them * Incentivising customer interest using well-developed interpersonal skills * Having in depth knowledge about the product to deal with customer queries * Continuous learning and development of new sales techniques

* At golf breaks my role was a customer service agent as part of the phone team. * I had daily KPI’S to pick up over one hundred phone calls which I met regularly * Excellent phone manor * Take card payments over the phone * Dealing with complaints * Multi task with the phones and the computer software * I was required to be professional and also build rapport with clients.

* Quickly promoted to team leader after being recognised as a trustworthy and capable individual * Motivating the team each day * Responsible for employee salaries using tru time software and cashing up * Constructing rotas for over 40 staff members * Stock takes and ordering stock from external suppliers * Carrying out Internal audits, appraisals and disciplinary * Gained strong customer facing experience in a multi-national company * Developed strong people management skills

* Managing the hospitality service in a busy restaurant environment * Regularly anticipating the needs of customers to provide a high-quality standard of service and customer experience in the private boxes * Maintaining excellent professional relationship with regular customers often requesting me by name * Developed strong communication skills whilst liaising with my team, managers and guests

* Making a customer request to completion as convenient and cost effective as possible. * Meeting daily Key performance indicators. * Handling events from start to finish, ensuring everything runs smoothly and on schedule using FiscoUK unique software, CIMS * Checking costings before submitting to customers for authorisation * Liaising with various management teams to create quick and tailored solutions in response to customer queries * Successfully managing high volumes of email correspondence with customers * Building relationships with customers, ensuring we maintain the highest customer retention rate * Reporting to management on supplier performance and customer satisfaction * Developed strong problem solving skills and the ability to work effectively under strict time pressures