elana arendse
insurance claims and adhoc recoveries team leader
About
I am a hard working,determined and ambitious individual. Who loves and challenge and who is will to go the extra mile.
south africa
cape town
banking
call centers, customer service, performance management, contact centers, customer experience, training, coaching, team leadership, outsourcing, crunching numbers, change management, management, bpo, customer satisfaction, customer retention, microsoft excel, employee engagement, microsoft office
Experience
teamleader customer recovery
webhelp sa
Dealt with account Adjustments,complaints handling,call listening,email responses,analysis of data for surveys sent to customer.Dealing with complex queries aswell as executive complaints
insurance claims and adhoc recoveries team leader
capitec bank
debt collector
capquest group ltd
Assisting UK customer who have defaulted on there accounts to work out budgets and make arrangements to pay accounts. Also to assist with queries and disputes. Working on outbound dialler.
customer recovery advisor
webhelp
Dealt with account Adjustments,complaints handling,call listening,email responses,analysis of data for surveys sent to customer.
home moving department
stream global services
Assisting customers who are relocation to new addresses with moving services to new addresses,setting up dates for engineer visits and placing orders for new equipment.
deputy teamleader
webhelp
senior customer service advisor
serco global service south africa
Assisting customer who have their online shopping catalogues.Assisting UK cuatomers with tracking,deliveries and statement queries.
training , quality assessor and teamleader
stream global services
* Assisting with training of new staff intake, training on * products and services offered by company. * Listening to calls and taking escalations, setting targets, * giving feedback, doing all admin requirements.
customer services
stream global services
Assisting customers with such as bills,adding services onto telephone packages,assisting with broadband go live issues.
Education
college of cape town
business management
elana arendse's Contact Information
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