Elaine M.

Work directly and indirectly with all internal departments to analyze and improve the manufacturing costing systems such as: quoting, materials, supply chain, labor, machine utilization, process, facility usage, profitability, etc. Leads in the creation, improvement and evaluation of internal tracking process and procedures focused on profitability, efficiency, and cost reduction. Generates and tracks reports for the management team showing quotes vs. actual reject rate, parts per hour, material costs, manufacturing rates, etc., and report to management team on a regular basis. Develops, organize and lead profitability and efficiency improvement initiatives resulting in cost savings and other improvements while working within deadlines. Work closely with Purchasing and Planning to monitor and evaluate changes in material pricing. Develops a process for ensuring material price changes are evaluated and communicated to the appropriate team member for implementation. Support and coordinate with sales team in maintaining current market pricing. Audit pricing and current pricing schedules, including changes to materials and manufacturing costs. Provide input on Kanban program min/max levels. Lead and participate in Lean Process improvements and activities.

Works directly and indirectly with all internal departments to analyze and maintain accurate pricing. Works closely with Purchasing and Planning to monitor and evaluate changes in material pricing. Develops a process for ensuring material price changes are evaluated and updated. Works closely with Sales Manager on developing and implementing pricing strategies. Supports and coordinates with other members of the sales team in maintaining current market pricing. Leads in the creation, improvement and evaluation of internal tracking processes and procedures for maintaining current market pricing for all customers. Oversees individual key account performance. Cultivates new and additional business from existing accounts. Mentors Account Managers and Customer Service personnel. Assists Account Managers with problem solving and serves as a mentor. Cultivates new and additional business from existing customers by finding creative solutions to customer needs and potential sales opportunities.

• Supervise the activities of Account Managers and Customer Service personnel. • Directs staffing, sales office staff workload, onboarding, training and performance evaluation of sales office staff. • Serves as a mentor to motivate and grow the sales team. Assist Account Managers and Customer Service Representatives with problem solving and meeting or exceeding sales goals. • Develop quotations for new and/or expanding business. Work with all departments during and after new business development to ensure customer satisfaction. • Assist with developing and implementing strategies for securing new customers/products with sales staff. • Assist with sales and marketing activities of the company; represent the company at trade association meeting when needed. • Assist with forecasts and sales/marketing budget. • Assist in creating and distributing customer newsletter and updating company website when needed. • Assist with process and procedural improvements. Participate and/or lead improvement events and projects. • Interpret and enforce company policies and safety regulations. • Promote the company quality system and make sure Account Managers and Customer Service Representatives are educated, understand and follow quality system requirements. • Attend New Product Development meetings and ensure sales department goals and due dates are met. • Attend Production, Warehouse, Engineering and other department meetings as needed. Act as project Manager for key accounts as assigned.

• Oversees individual account performance. • Cultivates new and additional business from existing account. • Manages all aspects of New Product Introduction and necessary design and/or material changes. • Monitors product through process and maintains internal and external communication. Managers and updates ERP min./max levels as required. • Monitors pricing and keeps quotations up to date. • Updates and maintains customer record keeping system for individual account. • Coordinates outside vendor services and raw materials for expedites and NPI. • Interfaces internally and externally to resolve production or engineering related issues. • Develops and maintains good working relationships with customers by providing appropriate and timely communication. • Promotes Quality System compliance and notifies appropriate staff of nonconformity/problems relating to product, process and quality systems. • Works with and delegates appropriate duties to Customer Service Representatives to ensure customer satisfaction; and assists Account Managers and Customer Service Representatives with problem solving and serves as a mentor. • Develops quotations for new and/or expanding business. • Works with all departments during and after new business development to ensure customer satisfaction. • Assists with developing and implementing strategies for securing new customers/products with sales staff.

• Work closely with team on product design, building new tools, testing new tools, manufacturing, customer service, planning and fulfillment implementing at the highest speed. • Oversees individual account performance. Interfaces internally and externally (customers, suppliers) to resolve production or engineering related issues. • Provides quotes for the existing and new products. • Communicate program status to customer and provide regular executive updates. • Forecast, track and report status on program development costs on a monthly/quarterly basis. • Drive resolutions of program issues and roadblocks. • Work specific issues related to supply chain, materials and other factors outside the development team. • Collaborate closely with engineering team in managing New Product Development from concept to release to manufacturing. • Coordinate and drive all activities related to new product releases into manufacturing. • Manages EOL products with minimum material exposure. • Manage customers in the Asia Pacific team. • Maintaining trusted relationships with assigned accounts (customers and suppliers). • Reviewing all the products drawings and sourcing suppliers/materials for projects. • Manage vendor relations and negotiations at the mid-management level. • Training new staffs.

• Responsible and placing mass production orders to the suppliers & maintaining information in EnterpiseIQ (MRP system). • Professional with forecasting, buying and inventory planning and control processes. • Maintaining/tracking the inventory to keep at lower level as possible (including F.G., W.I.P., subparts, raw material…etc. at outside vendors). • Monitor schedules for clients both in domestic and overseas. Ensure all shipping documents in complete and accurate prior to shipping and work closely for related activities. • Helping to solve the quality issue. • Direct interface with manufacturers and supplier representative.