Elaine M.

Elaine Wellness (previously Eviva Collagen Elixir) was founded on my kitchen counter and born out of a desire to share the health benefits of collagen. We are a brand that helps women feed their beauty from within believing that what you put on the end of your fork influences how you look and feel.

-Provided personalized exercise instruction tailored to each client's individual needs and goals. -Actively recruited new clientele through marketing, networking, and word of mouth

-Supervised 2 studios, hiring staff, mentoring team of 5 instructors, managing schedules, and overseeing online class enrollment and billing -Recruited and retained new clientele through expert networking and client service abilities -Authored department corporate communications, targeting high-profile members and driving engagement -Met with clients individually to create and monitor fitness plans that meet their needs and goals -Oversaw department budget of over $200K, with responsibility for executing payroll *Key accomplishment: Generated 40% of department's revenue as 1 of 5 instructors

-Secure new clients by placing an emphasis on developing strong relationships and delivering the highest level of personalized customer service at leading investment boutique -Service existing client roster with over $200M invested for families and individuals, utilizing proactive written and verbal communication to drive client satisfaction and engagement -Attend client meetings and build rapport with clients, in addition to following up to ensure critical understanding and identify and resolve issues, driving client retention and satisfaction -Manage office of Managing Director, with responsibility for calendar, phones, client relations, email, correspondence and personal tasks -As direct point of contact to 250+ clients, directly communicate and schedule clients while placing an emphasis on prioritizing client needs and providing exceptional service -Implement new workflow and time management systems to optimize calendaring and scheduling, boosting productivity -Travel with executive, coordinating all logistics for domestic and international travel *Key Accomplishment: Personally brought in $500K in assets to date

-Publicized and marketed new London-based textile print studio to a discerning clientele made up of California garment and home-furnishings clients including Pottery Barn, Guess, BCBG and Leon Max -Earned new accounts through cold calling, referrals, and networking at events with target clients -Participated in Los Angeles and Paris trade shows to boost brand visibility, sales and client base -Counseled London designers on how to best tailor their product to the California market, providing direction and feedback *Sales Highlight: Sold $70,000 of product within the first year of showing studio to California market

-Spearheaded day-to-day operations for main office, managing $2M a year in marketing -Coordinated all communication and scheduling with sales staff and textile companies -Provided customer service to 100+ California accounts while also prospecting for new clients -Merchandised and represented 15 textile design studios, 4 color forecasting services, 2 trend forecasting services and Pantone to fashion and home furnishing clients -Closed $20,000 transaction, the largest single order for the company at the time *Sales Highlight: Increased sales by 100% from 1998 to 1999 and exceeded $500,000 in sales in 2001