Elaine Lee Lay Min 李丽敏

(1) Strategic Direction: Establishes comprehensive learning aligned with the organization's overall strategies and business goals. (2) Learning & Development: Oversees the creation and delivery of training programs by identifying and source the latest learning and development trends to enhance employee skill sets. (3) Leadership & Management: Provides direction and support to team, fostering a collaborative and efficient work environment. It also encompasses building strong relationships with stakeholders across the organization, ensuring alignment and understanding of learning initiatives. (4) Measurement & Improvement: Identify areas for improvement, refining and revamping learning strategies to maximize learning impact / initiatives. (5) Learning Operations: Overseeing learning operations by continuously enhancing processes and streamlining job scope to support overall learning initiatives.

• Manage Squad Members, Peers and Stakeholders to reduce learning duplication across portfolios • Resolve issues of conflict or disagreement, working with other colleagues across the Group. • Manage ad-hoc learning requests to ensure that high priority requests are scheduled appropriately. • Ensure collaboration with the Learning Delivery Squad so that the agreed learning solutions are designed and deployed as planned to achieve required business outcomes • Ensure that stakeholder provides the inputs needed to start and run learning design initiatives on time • Supervise overall communication with business stakeholders on the status of learning initiatives • Build and maintain effective relationships outside Learning (e.g. Talent Development, Succession Planning) to ensure learning can propose and facilitate holistic solutions • Provide reporting to stakeholders, highlight and resolve any issues with stakeholders • Promote and enforce a strong ‘One RHB’ culture in Learning and working with other colleagues to build one high performing team • Lead or participate in strategic learning or learning operational change initiatives • Manage the overall learning budget allocation and utilization

Part I: Stakeholder Management: 1. Collaborate with Learning Business Partners to design & develop relevant training interventions for employees at all levels to meet current & future learning needs of the Group 2. Identify, build partnerships & collaborate with external learning providers to design & develop learning solutions based on needs / requests provided by Learning Business Partners 3. Present learning design approach / blueprint to relevant stakeholders as and when required to provide insights & inform on the program design & approach 4. Responsible for coordinating & managing the appointment of external learning providers (which also include handling the overall procurement processes) Part II: Program Design & Development: 1. Design, develop and propose learning solutions / business specific learning interventions based on findings from Learning Business Partners to support development of leadership & functional competencies 2. Determine the form of content that best meets the current need based on cost, schedule and delivery considerations 3.Leverage & incorporate latest tools, adult learning methodologies & technologies in program design to enhance application & overall learning effectiveness

1. Plan, develop & provide technical & personal development training programs for Enterprise Banking. 2. Conduct training needs analysis (TNA); work closely with various stakeholders to identify business needs to improve staff performance, efficiency & competence. 3. Develop, conduct & ensure relevance of internal programs such as New Hire Introductory Program, Credit Fraud Management workshop & Credit Post Mortem Review workshop. 4. Oversee licensing & certification requirements of Enterprise Banking staff I.e. Conventional & Takaful licensing and professional banking certifications offered by Asian Institute of Chartered Bankers (AICB). 5. Support the Executive Director of Enterprise Banking to design & execute talent management & succession planning initiatives such as Young Executive Activities (YEA!) to retain fresh graduates & Step-Up! Initiative to groom middle managers & high potential individuals. 6. Participate in Enterprise Banking business functions by being the Master of Ceremony for events such as Business Performance Review & various customer engagement programs.

1. Revamped credit training syllabus & implemented new internal credit assessment format for Business Banking Sales personnel. 2. Overseeing the content development for special tie-up initiative between Asian Banking School and UOB Business Banking. 3. Supported Country New Credit Underwriting Architecture - G2 Project in coordinating, organizing & executing regional training, including designed case study. 4. Manage and work with external vendors to compliment the training infrastructure. 5. Support and align training roadmap with overall Group initiatives.

1. Enhanced Training & Development Guideline for Bank of China Malaysia 2. Planned & executed the following projects: - New Uniform Launch (2013) - Customer Service Handbook (2014) - Talent Pool Development Program (2015) 3. Led & executed the production of the Bank's documentary in 2014 4. Constructed the competency framework for Corporate Banking, Branch Operations, Personal Banking, Compliance, Internal Audit and Risk Management, in line with the Bank's Strategic Human Capital Framework 5. Master of Ceremony for the Bank's Annual Dinner (2013-2015)

1. Oversee the entire training functions of the Bank, which include plan, develop, administer and conduct the Bank's training program 2. Developed the Training & Development Guidelines for the Bank 3. Achieved first runner-up for the Bank Most Valuable Staff Award in 2012

1. Developed, organized & conducted internal training programs for the Bank specializing in the area of credit. 2. Ensure ongoing improvements and updating of training materials. 3. Developed e-learning courses. 4. Helped prepare Management speeches and presentation for Branch Managers and Senior Management for the Bank's Management Seminar and National Sales Convention.

1. Carried out audit functions on the Bank's credit business units in the area of Commercial Banking, Corporate Banking and credit support. 2. Provided support and audit work for Basel II project oversight, which include monitoring the progress and direction of the project.