Elaine Hsu, PMP

Client Engagement - Okta Project Manager Client Engagement - Verizon Project Manager •Helped establish and launch pilots for Verizon’s new Share program, with the aim to reduce risk in transition from existing to future platform. •Developed a re-usable pilot launch package/process, including project plan, timeline, installation instructions, architecture diagram, use cases, etc…, for future pilots. •Managed the design, development, and test of a semi-functioning, re-usable, concept mobile app for Verizon to use as a sales and marketing tool. Client Engagement - Hyundai Motor America Project Manager •Established a Connected Car program-level view of Hyundai mobile apps. •Managed the development, test, and deployment of a major BlueLink App update and of the Hyundai Genesis Intelligent App into Google Play and Apple App Store markets.

Client Engagement - Toyota Motor Sales RFP Project Manager •Managed the development and distribution of the Request for Proposal for a multi-million dollar, multi-provider telematics ecosystem change. •Developed and translated the business needs from cross-functional stakeholders to build consensus around product requirements, all while maintaining a focus on the end user experience. •Assisted in the establishment of RFP evaluation criteria and scorecard process. •Communicated the scope and requirements to RFP recipients, and facilitated Q&As. Project Manager •Managed the development of a tablet, mobile phone, and desktop Simulator that demonstrates the functions of a major telematics application. •Facilitated the selection of the vendor through the RFP process. •Developed the overall schedule and managed the vendor and project team to that schedule. •Facilitated reviews of wireframes, design comps, copy, and sitemap and attained business owner signoffs. •Proactively identified risks and developed and implemented mitigation plans. •Monitored progress and communicated status to executive sponsors. •Created user acceptance testing plan and performed the testing. Process Business Analyst •Interviewed stakeholders to understand and document current-state and existing pain points of the Lexus Division’s video content development process. •Identified overlaps and areas needing improvement, and designed future-state process and templates to address those concerns. •Assisted in the training and roll-out of new process. Product Business Analyst •Translated the business needs from multiple departments to build consensus around product requirements. •Performed and facilitated discussions regarding product technical capabilities with overseas Toyota Motor Corporation to perform feasibility study of requirements. •Developed the Business Requirements Document (BRD), including high-level design and associated screen mockups.

Client Engagement - Warner Bros. Entertainment Inc. •Set-up and led command centers to triage and manage issues and to provide status of transitioned services to executives •Monitored the completion of contractual deliverables and milestones on-time through each wave of transitioned services •Researched and eliminated unnecessary account costs and optimized the process for ~15% annual savings •Led the migration of account-level policies and procedures to a new knowledge repository •Managed the implementation of the new knowledge repository and the subsequent training of client and internal users •Managed the re-engineering of an end-to-end global resource management solution •Assisted off-shore teams to optimize communication streams and operational reporting to clients •Assisted in definition and establishment of account-wide change management process

Client Engagement - Oncor Electric Delivery •Liaison between client and internal teams •Managed and helped develop cross-functional requirements and proposals (including cost, scope, timelines, etc…) between development, testing, infrastructure, finance, call center, and revenue management teams •Identified business risks and proactively presented solutions to client •Resolved escalated issues, both internally and from the client perspective •Maintained account sales/financial forecasts and revenues •Managed projects through requirements gathering, analysis, development, implementation, testing, and support •Mentored/trained new Project Managers

•Represented software quality department in company-wide, cross-functional teams •Authored and coordinated project requirements, quality plans, and test plans for multiple software applications •Communicated quality strategies and/or issues to customers such as lessons-learned, procurement policies, inspection techniques, and nonconformance resolution activities •Managed multiple company-wide internal application development projects oManufacturing validation tool oRocket engine failure analysis aid •Led and performed audits to ensure conformance to ISO9001/CMMI standards