Ekaterine Surguladze

💻 Virtual Assistant at Pet Rescue Georgia - Administrative Support - Managing emails – Responding to inquiries, volunteer requests, and adoption questions. Adoption Coordination - Processing applications – Reviewing and following up on adoption forms. 📄 Claims Specialist at Pharmbills - Responsible for reviewing and analyzing claims to ensure documentation is complete and accurate, validating claims by checking eligibility, coverage, and policy compliance, maintaining accurate records in internal systems, and managing multiple claims simultaneously while meeting deadlines and performance targets. 🏛️ Former lawyer at Legal Department of Tbilisi City Hall - Refined legislative acts for legal accuracy and compliance, Ensured legislative acts were compliant with the law, Served as administrator, reviewing and organizing citizen proposals on the municipal “Your Idea for the City Mayor” portal. 🔬 Customer Support Specialist at Lab 19 - Resolved customer complaints, concerns, and technical issues efficiently and effectively, ensuring customer satisfaction and retention, Communicated with customers via phone, email, and live chat, providing clear and concise explanations and instructions.